I’m haein issues wi payment requests. Whit can I dae as a Singapore user?

Please get in touch wi us by sendin a ticket for a customer support request, via support@g2g.com. We will convey the support request tae oor licensed payment service provider, wha provides a' payment services tae ye in connection wi yer use o the G2G platform, and work wi them tae address the issue.

Withdrawn wrangly or by mistake

Solution: Please get in touch wi us by sendin a ticket for cancellation o payment request, provided that the payment hasnae yet been processed or completed by oor licensed payment service provider partner.

Withdrawal transaction has been cancelled

1. Technical issue wi payment gateway

Solution: Please mak a withdrawal request again.

2. Account validity issue

Solution: Please verify the payment account information and mak a withdrawal request again ance the richt information has been updatit.

3. Issue wi Sold Orders

Solution: Please get in touch wi oor customer support for mair details.

4. Insufficient available balance in yer account

Solution: Please adjust the withdrawal amount and try again, or withdraw in anither currency (nae applicable tae Singapore users).

5. Payment refused (PayPal MassPay) - unable tae send the payment tae the recipient

Solution: Yer PayPal account has refused tae accept payment. Please contact PayPal tae check on yer account tae fix the issue.

6. Payment denied (PayPal MassPay) - the recipient is unable tae accept the payment

Solution: PayPal informed us that payment is denied as yer account settins may no allow for the acceptance o payment frae us. Please check yer account settins wi PayPal.

7. Recipient accepts PayPal payments only through their wabsteid (PayPal Regular)

Solution: Yer PayPal account settins only allows for the acceptance o payment via wabsteid checkout. Please change yer PayPal account settins or change yer payment details tae anither available PayPal account.

Payment has been delayed

Payments will be settled by oor licensed payment service provider partner in accordance wi the terms o its platform.

1. System maintenance

Solution: Payment may be delayed whaur oor licensed payment service provider partner conducts system maintenance. The licensed payment service provider partner will process yer payment in accordance wi the terms o its platform as sune as the maintenance is owre.

2. Payment is unclaimed (PayPal MassPay)

Solution: Oor licensed payment service provider partner has processed the payment but PayPal shaws the payment as unclaimed. Please log in tae yer PayPal account tae select the currency arrangement and accept the funds.