Guidelines on Payment Account an Wiidrawal for Sellers

Anent Singapore users: Please refer tae this airticle for region-specific guidelines.

Curncy an Gateway Restricties

Sellers based in Indonesia, Malaysia, or Singapore are restricted tae using their local curncy an payment gateway for withdrawals.

Ye may add up tae 5 withdrawal accounts, e'en if they uise the same payment method. Ance added, yer withdrawal account will gang through a verification process that may tak up tae 48 hours.

Special Notes for Indonesian Users

1. Bank Transfer per withdrawal transaction is IDR 100 million.
2. Withdrawal tae Bank Indonesia per day tae the same beneficiary is limited up tae 50 transactions or IDR 1 billion.
3. Withdrawal tae Bank Indonesia per month tae the same beneficiary is limited up tae 200 transactions or IDR 5 billion.

Common Reasons for Withdrawal Account Setup Failure

1. Incorrect currency selection
   Mak siccar the selected curncy matches yer location an payment method.
2. Unauthenticated withdrawal account
   Contact yer payment provider tae verify yer account if need be.
3. Name mismatch between withdrawal account and G2G profile
   Contact G2G Support for assistance if names dinnae match.
4. Exceeded account addition attempts
   Muckle failed attempts may result in a restrictie—contact Support tae sort this.

OTP Setup Issues

If ye are unable tae receive the OTP when setting up yer withdrawal account:

• Mak siccar MFA (Multi-Factor Authentication) is enabled on yer G2G account
• Double-check that aa payment account details are correctly filled in
• If OTP is still no received, please contact Support for assistance

Payment Account Nickname (Remark)

The “Payment Account Remark” field allows ye tae assign a nickname tae ilka withdrawal account. This maks it easier tae manage an differentiate atween multiple accounts.

Managing Withdrawal Accounts

Sellers can view an manage aa previously added withdrawal accounts frae the withdrawal page.
Clicking on an account will reveal a delete icon, allowing ye tae edit or remove the account as need be.

Sellers can track aa withdrawal records in My G2G - Seller - Payment.