I'm haein issues wi my payment request — whit can I dae?

Nout for Singapore users: Please refer to this article for guidance specific to your region.

If ye're experiencin issues wi yer withdrawal request, please refer til the relevant scenario belaw tae identify the cause an follow the suggestit solutions.

Scenario 1: Withdrawal Was Submitted by Mistake

Issue: Ye submitted a withdrawal in error.

Solutions: Please contact our support team by submittin a ticket tae request cancellation—providit the payment haes nae yet been processed or completed.

Scenario 2: Withdrawal Transaction Was Cancelled

1. Technical issue wi payment gateway

Solution: Please try withdrawin again. The payment will be processed durin the neist scheduled cycle.

2. Account validity issue

Solution: Double-check yer account details an withdraw again efter correctin yer payment information.

3. Issue wi sold orders

Solution: Please contact G2G customer support for furder assistance.

4. Insufficient available balance

Solution: Adjust the withdrawal amount or switch til a different currency an try again.

5. Payment refused (PayPal MassPay)

Solution: Yer PayPal account haes refused the payment. Please contact PayPal support tae resolve the issue. Once fixed, update yer G2G account information an withdraw again.

6. Payment denied (PayPal MassPay)

Solution: Yer PayPal settins may nae allow receivin funds frae G2G. Please review an update yer PayPal settins afore attemptin withdrawal again.

7. Recipient only accepts PayPal payments via website (PayPal Regular)

Solution: Yer PayPal account only accepts payments through website checkout. Update yer settins or switch til a different account an try again.

Scenario 3: Withdrawal Transaction Was Delayed

1. National public holiday

Solution: Withdrawals will be processed on the neist werkin business day.

2. System maintenance

Solution: Oor finance team will process yer payment ance the payment gateway is back online.

3. Technical issue wi Skrill (Moneybookers)

Solution: We will process yer withdrawal ance the issue is resolved wi Skrill.

4. Payment is unclaimed (PayPal MassPay)

Solution: The payment haes been sent but remains unclaimed. Please log intil yer PayPal account tae review currency settins an accept the funds.

Scenario 4: Withdrawal Is On Hold Pending Verification

Issue: Yer withdrawal request is on hold an ye hae been asked tae complete identity verification afore yer funds can be released.
Why this happens: G2G is requirit tae verify seller identities as pairt o regulatory compliance, also kent as Customer Due Diligence (CDD). This may be triggered on yer account at ony point efter a sale, it does nae mean yer account haes done onything wrang, an yer funds are nae at risk.

Whit tae dae:

1. Check the email inbox o yer G2G-registered email address for a verification request frae G2G wi specific instructions.
2. Submit the requestit documents promptly. Ye will typically be asked for a valid government-issued ID sic as a passport or driver's licence.
3. Allow up tae 5 business days for the review tae be completed efter ye submit yer documents.
4. Dae nae cancel yer withdrawal request while verification is in progress.
5. If ye hae submitted yer documents an hae nae received an update efter 5 business days, contact G2G Support at support@g2g.com an include yer ticket number or withdrawal reference number in yer message.

Yer funds remain safe durin the verification period an will be released ance the review is complete.

Scenario 5: Withdrawal Is in "Processing" Status

Issue: Yer withdrawal request is shawin as "Processing," an ye're nae sure hou lang it will tak.
Whit this means: Maist withdrawals are completed within the same day, tho some may tak 1–3 business days tae complete.

Whit tae dae:

• If it haes been 3 business days or fewer, nae action is needit — yer payment is being processed an will typically be completed within this timeframe.
• If yer withdrawal haes been in "Processing" for mair than 3 business days, please contact G2G Support by submittin a ticket an include yer payment request number, sae oor team can follow it up for ye.

Need Help frae PayPal?

For PayPal-relatit issues, ye can contact their customer support directly via:
PayPal Customer Support