Nawtee for Singapore Users: Please refer tae this article for Singapore-specific payment instructions.

Nawtee : Conversion o Seller Withdrawal Credit tae anither currency is no supported at present.

We dae nae support transferrin yer Available Balance tae Store Credit, nor can Available Balance be used tae place orders or checkout on the platform.

Tae comply wi regulatory requirements, funds can only be withdrawn tae payment accounts whaur the beneficiary name matches the G2G profile name.

Sellers can manage their payments usin either o the follaein options:

Payment Options

• Auto Remittance
  Eligible sellers can opt intae automatic payments. This ensures withdrawals are processed promptlie an wi oot manual steps.

• Manual Payment Request
  Sellers may anes request withdrawals manually. This option offers mair flexibility but is subject tae company approval.

Can I Set My Withdrawal Account in Advance?
We currently dae nae support settin up a withdrawal account in advance. Withdrawal accounts can only be added ance yer seller account has an active balance (payment) available.

Step-by-Step Guide tae Manual Payment Request

1. Log in tae yer G2G account, and click yer "profile icon" in the tap menu. Frae the drop-down, select "Available Balance".

2. Ye may withdraw tae an existin payment account or add a new ane

   • Tae add a new account, select a payment gateway or chyne the currency tae see mair options

3. Fill in a' required information and click Submit tae save yer new payment account

4. Whan ye're ready tae withdraw, select a payment account and enter the amount

5. Review a' information carefully afore confirmin yer withdrawal

6. Efter submission, ye'll receive a payment request number

7. Tae view yer payment ID, click on yer Available Balance

8. Ye’ll then be able tae retrieve yer Payment ID and view fu details

IMPORTANT: WITHDRAWAL VERIFICATION

In some cases, G2G may require ye tae complete an identity verification step afore yer withdrawal can be processed. This is a standard compliance requirement and is nae an indication that onything is wrang wi yer account.

If verification is required:

• Ye will be notified by G2G via email wi specific instructions.
• Ye may be speired tae submit a valid government-issued ID sic as a passport or driver's licence.
• Yer funds bide safe in yer account throughout the review period, they are nae at risk.
• Dae nae attempt tae cancel yer withdrawal request while verification is in progress.

Ance verification is complete, yer withdrawal will be processed in the neist available payment cycle.

If ye hae already submitted yer documents and hae nae received an update within 5 business days, contact G2G Support at support@g2g.com and include yer ticket or withdrawal reference number.