I hae paid, but the order is still in pending or stapit status for SG yins

A tho a it is a rare occurrence, in some cases oor licensed payment service provider partner micht require mair time nor ujeal tae clear the transaction. Some ither raisons are as follaes:

For online transactions

1. The transaction has been sen til the credit card issuer for authorization and is pending a response frae the card issuer.
2. Payment has been rejected by the card issuer wiot disclosing ony raisons for the rejection by the card issuer.
3. Internal error whaur oor licensed payment service provider partner’s connection tae the payment server is unavailable/doun.
4. Failed transaction whaur oor licensed payment service provider partner couldnae locate payment for the order.
5. Technical errors (eg. scheduled maintenance for the payment gateway operated by oor licensed payment service provider partner, or a technical error in the payment gateway resulting in errors in receiving the IPN corresponding wi the order).
6. PayPal e-check: It micht tak up tae 5 days for PayPal e-check clearance. PayPal e-check refers tae an electronic funds transfer whaur the customer withdraws siller directly frae their bank account. When a customer sends siller wi an e-check frae a U.S. bank account, the transaction is hauden as pending for 3-4 business days, until the electronic funds transfer clears the customer’s bank. If the e-check is sent frae a Canadian bank account, the transaction is hauden as pending for 7-8 business days.

For offline transactions

1. We will gang ahead wi the order ance the customer has transferred the payment tae oor licensed payment service provider partner’s bank account, and oor licensed payment service provider partner has confirmed receipt o payment.
2. The processing time will depend on the type o payment that ye hae selected during the checkout procedure.