Refund, Retour & Cancellation Process (SG)

1. Awe sales ir final at G2G an refunds winna be gien except in the follaein conditions:

   • The Buyer didnae receive their order. Sa lang as the product has no been delivered or pairtly delivered, cancellation an refund is possible at ony time. For the cancellation o a transaction, refer tae the cancellation policy.
   • The product received by the Buyer doesnae match the product description in the Seller’s listin.

2. The refund policy disna cover the follaein situations:

   • Whaur the Buyer has verified an confirmed the receipt o the order.
     
     
     
   • Whaur the transaction wis made ootside o G2G Marketplace.
3. • Refunds winna be issued due tae the Buyer’s dissatisfaction wi the product (which hae no been escalatit within seiventie-twae (72) houirs o receipt), buyer’s remorse o wrangsome purchest items, an situations whaur the Buyer’s device disna meet the minimum Product requirements.
   • By purchasin ony products frae the G2G platform, the Buyer uinderstans, acknawledges an accepts this releese o liability.
   • G2G disna cover fraudulent claims. We reserve the richt tae pursue legal actions an permanently suspend a Buyer's account for filin fraudulent claims.

4. Buyers maun anly confirm the receipt o the order efter the Buyer has verified that the product received is as described in the Seller’s product listin an in workin condition. By confirmin the receipt o the order, the Buyer indicates that he is satisfied wi the purchas an has finalised the transaction, efter which the payment amount will be reflected in the Seller’s account wi oor licensed payment service provider pairtner an made available for the Seller’s withdrawal via the payment gateways operated by oor licensed payment service provider pairtner. The Buyer sall be deemed tae hae accepted the purchest Goods an/or Services if nae claim, issues an/or complaints are raised or made by the relevant Buyer tae G2G within seiventie-twae (72) houirs upon delivery o the purchest Goods an/or Services. Refunds winna be gien for orders whilk are finalised an completit.

5. In the event o a trade issue, the Buyer has fowertie-eight (48) houirs tae respond tae G2G’s support requests for information by providin evidence for validation. G2G will deem the issue tae be resolved an close the issue report when the Buyer fails tae dae sae within the stipulatit time frame.

6. Awe payment disputes an chargebacks are no handled by G2G. G2G will stop the investigation an ony request includin refunds will no be entertained in this scenario.

7. Awe Sale Contracts are strictly made atween the relevant Seller an the relevant Buyer. G2G may assist the Buyer or the Seller in the event o a trade issue efter the conclusion o Sale Contract, but sall no otherwise be responsible or liable in ony manner whatsoever in respect o Sale Contracts.

8. For orders whilk hae passed the verification stage, the haunlin fee will no be refunded.
   

9. Buyers can choose tae refund the orders via the orieinal payment metheid.

10. In the event that the cancellation is due tae the payment no passin the verification stage, refunds will be done usin the same payment metheid that wis intially used tae mak the purchas.

11. Depending on the type o payment metheid the Buyer uses, a refund may typically tak up tae 14 days for oor licensed payment service provider pairtner tae process. This is because the banks dae no usually finalise a refund immediately an the authorisation haud o the funds may tak up tae 14 days tae expire.

Product Category: GiftCards / Video Games / Software

G2G sall no be held responsible for the loss or damage o the GiftCards / Video Games / Software an ony o the losses or damages suffered by the hauder o the GiftCards / Video Games / Software that arise frae or in connection wi the loss or damage o the GiftCards / Video Games / Software.

1. Tae be eligible for a refund, GiftCards / Video Games / Software maun no be doonloadd frae the Buyer’s G2G account.
2. Sin the purchas is a digital product, it is deemed as “doonloadd” efter the GiftCard / Video Game / Software is delivered tae the Buyer's G2G account. Sin the products made available here are intangible, they are strictly non-refundable or exchangeable.

Product Category: Game items (game accounts, coins/currencies, coaching, game boosting service, game items and game points)

Game Items G2G is a peer-to-peer marketplace connectin independent buyers an sellers; we dae no represent or act on behauf o ony game developer or publisher. Ilka publisher sets its ain rules on account uise an transfers, an buyers are solely responsible for reviewin an complyin wi the applicable Terms of Service afore purchasin. G2G disna interpret or enforce third-pairty publisher policies an disclaims liability.

Product Category: Direct TopUp

1. Buyers maun read the product description throuchly an confirm that the game name, server, account name an the amount purchest are correct afore proceedin tae final checkout.
2. G2G assumes nae liability for wrang purchaes made by the Buyer due tae negligence an/or false or wrang information providit, whilk may result in damages an losses.

G2G Game Coaching & GamePal

G2G Game Coaching & GamePal connects gamers wi expert coaches an gaming pairtners tae improve skills an create a mair enjoyabill gaming experience. Buyers can report “Seller Joined Late or Left Early” anly if the seller attends less nor 85% o the session. If the buyer disna shaw up in the session at a', the buyer sall no be entitelt tae ony refund an the seller receives full credit o the session as if it were successfully completit. If the buyer leaves mid-session or disconnects, the session is still valid if the seller completes at least 85%. For full details, visit G2G GamePal & Game Coaching Rules and Guidelines.

Cancellation Policy

Order Status & Cancellation Request

1. For ony cancellation requests, the Buyer maun click on the “Cancel Order” button an fill up the cancellation form, includin information sic as the reason for cancellation. G2G will process the cancellation request accordin tae order status.
   

2. When the Buyer places a new order, an email an alert will be sent tae notify the Seller. When the Buyer cancels the order at this new order stage, the cancellation request will be processed automatically by the system an a refund will be processed by oor licensed payment service provider pairtner.
   

3. The Buyer will receive a notification update when the Seller is preparin the gudes. This happens when the Seller has viewed the general delivery information (eg: server name, quantity etc, EXCEPT character ID). When the Buyer cancels the order at this stage, the order will no be cancelled immediately because the request has tae be approved by the Seller. The order will be cancelled automatically by the system if there is nae response frae the Seller efter 6 houirs, or as soon as the Seller has acceptit the buyer's cancellation request. If the Seller did no commence preparation o the new order within 48 houirs, the system will cancel the order automatically. Upon cancellation, a refund will be processed by oor licensed payment service provider pairtner.
   

4. The Seller will proceed tae view the character ID / Steam Link (or details relatit tae the actual recipient in-game) ance preparation is completit an ready for delivery. When the Buyer cancels the order at this stage, the order will no be cancelled immediately because the request has tae be approved by the Seller. The order will be cancelled automatically by the system if there is nae response frae the Seller efter 48 houirs, or as soon as the Seller has acceptit the Buyer’s cancellation request. Upon cancellation, a refund will be processed by oor licensed payment service provider pairtner.
   

5. Ance the Seller has delivered the order, the Buyer may confirm the delivery an authorise the releese o funds tae the Seller by clickin "Confirm Received" at the order page. The system will automatically confirm the delivery if the Buyer did no dae sae within 3 days upon delivery o the order.
   
   

Return Policy

1. Ance a transaction has been completit, returns are no alloued. By completin the transaction, ye are agreein tae acceptin the item an finalisin the transaction.

2. Dinna return the in-game items under ony circumstances an regardless o the reasons gien, even if it is the same character that wis traded wi ye. Anly scammers will ask for the items back, an ye are solely liable an responsible for yer ain action if ye return the items.

Non-Recurring Payment Policy

Awe payments on G2G’s platform via the payment gateways operated by oor licensed payment service provider pairtner are for one-time purchaes anly, an this applies tae awe product categories, includin gift cards, video games, software, game items, an game top-up services.

The Buyer is required tae input awe relevant information, sic as quantity, character name, server type, or ony special notes for the seller, on the product page during ilka purchas. The final amount, includin awe applicable fees an taxes, will be clearly displayed on the website afore proceedin tae the payment page. If the Buyer deems the final amount tae be incorrect, they hae the option tae no proceed wi the purchas. G2G encourages Buyers tae carefully review their order details afore finalisin their purchas tae ensure accuracy.

G2G assumes nae liability for wrang order details made by the Buyer due tae proven negligence an/or false or wrang information providit afore finalisin their purchas whilk may result in damages an losses.

Specifically for Singapore Users (Effective 29 January 2024)

1. SGD currency will anly be accessible tae users registered wi a Singapore mobile number.

2. Ony unused G2G Store Credit an Seller Credit in SGD will be automatically converted tae yer local currency, based on yer registered mobile number country.

3. If ye wish tae continue usin SGD, please update yer mobile phone country tae Singapore. Howe'er, it is important tae note that Singaporean users will be restrictit tae the uise o SGD anly. Ony non-SGD Store Credit or Seller Credit will be converted tae SGD as a result.

4. The option tae refund tae G2G Store Credit an withdrawal o Seller Credit tae G2G Store Credit will nae langer be available.

Tae ensure a seamless transition an maximise the uise o yer existin G2G Store Credit an Seller Credit in SGD, we encourage ye tae utilise thir balances afore the conversion date. This will enable ye tae benefit fully frae yer credits wi nae disruption.

Please note that this conversion process is fully automated, an nae action is requirit on yer pairt unless ye prefer tae utilise yer remainin credits afore the conversion date.