This airticle wis AI-translated frae English. Some details michtna be perfectly accurate.
Ciamar a chumas mi sùil gu furasta air inbhe m' òrduigh agus a thuigeas mi cuir-às air G2G?
Last updatit: 24 Sep 2026
Fyndin Yer Boughcht Orders:
- Gae tae the Menu an tak "Purchase Orders".
- Mak the richt airt for yer order type (Top Up, Gift Cards, etc.).
- Uise the progress indicator on yer order details page tae track the status.
- Confir receipt o the order within 3 days efter full delivery tae avoid automatic compleition.
Order Status Indicators:
Status | Indicator | Cancellation approval by seller? |
| Order Placed | - An order has been placed, pending for payment confirmation | |
| To Pay | - Payment has not been made - Payment has been declined or unsuccessful - Pending for payment clearance by the bank or payment processor - Payment being reviewed by the payment processor | |
| Paid | - Payment has been made - Waiting for buyer to complete verification or EKYC (if required) | |
| Preparing | - Seller has viewed the general delivery info (eg: server name, quantity etc, EXCEPT character ID) | ✔ |
| Prepared | - Seller has viewed character ID / Steam Link (or details related to the actual recipient in-game) and is ready for delivery. | ✔ |
| Delivering | - Seller is in the process of delivering - A partial delivery has been made | ✔ |
| Delivered | - Seller has fully delivered the order - Waiting for buyer to confirm order as received | |
| Completed | - Buyer has confirmed the order as received, and release the payment to the seller - System has automatically completed the order 3 days after full delivery has been made | |
| Cancelled | - Order has been cancelled. If there is any deduction to the account, the bank will void the transaction in 1-14 days. |
Order Cancellations & Refunds:
- Seller approval is needit for cancellations in "Preparing" or "Delivering" status tae account for seller resources.
- Cancellation approval timescales:
- Preparing/Prepared: 48 hours.
- Delivering: 48 hours.
- Gin the seller disnae reply within the timescale, the order is automatically cancelled an refundit.
- Refund delays are due tae needin seller approval tae cancel, tae protect sellers frae financial loss.