This airticle wis AI-translated frae English. Some details michtna be perfectly accurate.
Hou dae I track my purchese? (SG)
Last updatit: 24 Sep 2026
Tae fin aince yir order, select Purchase Order an gang tae corresponding product pages.
Ye can track the status o yir order through the progress indicator in yir order details page.
Afore the order is complietit, ye are requiret tae confirm the order as received. Gin there is nae confirmation received frae ye 3 days efter the full delivery has been made, the order will be complietit automatically, meanin that ye are satisfied wi yir purchase an agree tae release the payment tae the seller.
Status | Indicator | Need seller approval for order cancellation? |
| Order Placed | - An order has been placed, pending payment confirmation | |
| To Pay | - Payment has not been made - Payment has been declined or unsuccessful - Pending payment clearance by the bank or licensed payment processor - Payment being reviewed by the licensed payment processor | |
| Paid | - Payment has been made - Waiting for buyer to complete verification or EKYC (if required) | |
| Preparing | - Seller has viewed the general delivery info (eg: server name, quantity etc, EXCEPT character ID) | |
| Prepared | - Seller has viewed character ID / Steam Link (or details related to the actual recipient in-game) and is ready for delivery. | ✔ |
| Delivering | - Seller is in the process of delivering - A partial delivery has been made | ✔ |
| Delivered | - Seller has fully delivered the order - Waiting for buyer to confirm order as received | |
| Completed | - Buyer has confirmed the order as received, and confirmed the release of the payment to the seller - System has automatically completed the order 3 days after full delivery has been made | |
| Cancelled | - Order has been cancelled. If there is any deduction to the account, the bank will restore the amount in 1-14 days. |
Weelat is seller approval needit whan cancellin an order?
- This process ensures that sellers are informed an involved, lettin them gie input or resolve ony issues afore cancellation.
- It aw takes intae account various factors, sic as whether the seller has awreadie dispatched the product or has investit resources tae acquire it for delivery.
- It lets the seller assess the situation an potentially avoid unnecessar costs or effort associated wi fulfillin the order.
Hoo lang does it tak for the seller tae approve the order cancellation?
This depends on the current status o the order. The duration will be shown in yir order details page whan ye request order cancellation. If the seller did nae respond at the end o the gien timeframe, the order will be cancelled automatically.
- Preparing / Prepared: 6 hours
- Delivering: 48 hours