Hou lang is the insurance period for game accoounts sold on G2G?

Whan buyin a game accoont on G2G, ilka transaction is hauden by GamerProtect, oor platform’s security system designed tae gie a safe an fair experience for baith buyers an sellers. Ane o the maist important things tae unnerstaund is the length o this protection an whit actions ye can tak during—and efter—it ends.

G2G GamerProtect: 14-Day Insurance Period

A' game accoonts sellt on G2G include 14 days o insurance coverage startin frae the moment the order is marked as "Delivered."
Durin this 14-day period:

• Buyers are hauden against accoont-relatit issues
• Gin an issue arises, the buyer shoud first contact the seller via the chat function tae try tae resolve the problem directly
• Gin the issue cannae be resolved wi the seller, the buyer maun escalate the case through the official process by clickin Report on ordèr page for furder review.
• G2G will investigate an assist in cases relatit tae accoont access or ownership, providit the claim is submitted within the 14-day insurance windae an supportit wi proper evidence.

Gin accoont-relatit issues are confirmed durin this time, eligible buyers micht receive a refund or replacement, dependin on case details an product availability.

Efter this period ends, G2G will nae langer be able tae assist wi ony accoont-relatit issues.

Why Is the Insurance Limited tae 14 Days?

The 14-day period reflects a balance between buyer protection an payment finalisation for sellers. Efter this windae:

• The seller's payment is released
• Oor licensed payment service pairtner will release the funds, which limits oor ability tae tak direct action
• As a platform, we dae nae retain control ower payments - as dae'n sae wad be unfair tae sellers an wad breach payment processing guidelines

Even gin a seller offers thair ain post-sale guarantee:

G2G’s GamerProtect insurance ends efter 14 days. Post-sale issues beyond this period maun be resolved directly wi the seller.

Whit Tae Dae Durin the 14-Day Coverage

Tae ensure yer game accoont is secure an functional durin the protected period:

1. Verify the accoont at ance

• Confirm that the accoont is in guid staundin
• Mak sure ye get a' original game accoont information frae the seller.
• Mak sure the delivered content matches the listing description
• Dinna click Confirm Received gin onything appears wrang or missin. Ance confirmed, the payment will be released tae the seller an yer ability tae speir for assistance may be limited.

2. Safeguard yer accoont

Tak thir steps tae help prevent ony accoont-relatit issues efter delivery:

• Change a' login credentials an associated email addresses (gin possible)
• Set a strang passwaird an enable multi-factor authentication
• Bind yer ain recovery phone nummer or email tae the accoont
• Avoid sharin yer login information wi onybody

3. Contact the seller or escalate the case gin need be

• Use the chat feature on the order page tae message the seller directly
• Gin the seller isnae respondin or the issue remains unresolved, escalate the case by follaein this step-by-step guide: How Dae I Report a Trade Case or Escalate an Issue?

How Tae Submit a Strang Case Report

Whan escalatin a case:

• Include a full screen recordin o the login process
• Clearly capture ony discrepancies or problems wi the accoont
• Ensure the recordin proves that the issue is tied tae the same accoont provided by the seller

Failin tae provide sufficient, clear evidence may result in the case bein closed or rejectit.

Alsae:

• Respond promptitly tae the case updates. Delatit responses may lead tae automatic closure or unfavourable results

Efter 14 Days: Whit Buyers Shoud Ken

Aince the 14-day GamerProtect windae ends:

• G2G will nae langer investigate or mediate ony accoont-relatit issues
• Buyers maun contact the seller directly for ony post-sale concerns
• G2G doesnae extend insurance beyond the 14-day windae, even gin the seller has providit additional guarantees

Final Reminders

• Aye verify an secure yer game accoont at ance efter receivin it
• Mak full use o the 14-day coverage tae report ony accoont-relatit issues
• Efter the protection expires, G2G cannae intervene or reverse the transaction

For furder assistance, visit oor Help Centre or contact oor support team.