Ciamar a dh'aithnicheas mi cùis malairt no a chuireas mi cùis gu ìre nas àirde?

Tha process for reporting or escalating an issue depends on the product type. Please follow the apt steps based on your order category.

For Accounts, Game Coins, Top-Ups, Items, Skins, Gift Cards, Video Games, and Software

1. Gang tae your Order Page and click the “Report” button
2. Select the apt reason for your report
3. Allow 48 hours for the seller tae respond or provide a resolution

   We encourage you tae communicate wi the seller via chat tae try and resolve the issue directly

4. If the seller doesnae respond efter 48 hours, you may click “Escalate tae G2G” tae request an investigation
5. If:
   • You dinnae appeal within 48 hours o the seller’s response, or
   • You dinnae escalate within 48 hours efter the seller fails tae respond
     → The case will be automatically closed

For Boosting and Coaching

1. If your order status is Processing, click “Not Receive”

   This will alert the seller tae tak action and submit proof o delivery

2. Wait 48 hours for the seller tae respond or resolve the issue

   Again, we recommend using the chat function tae communicate directly

3. If there is nae response efter 48 hours, click “Escalate tae G2G” tae raise the issue
4. If you dinnae escalate within 48 hours due tae lack o response, the case will be automatically closed
5. If your order status is Completed, you may use the “Report” feature instead

Important Notes for Escalated Cases

1. If you want tae continue delivery o the remaining items, click “Resolve Escalate” and communicate wi the seller.

   Sellers cannae deliver while the order remains escalated

2. If you prefer tae cancel and refund the remaining pairt o the order:
   • First, click “Resolve Escalate”
   • Then, confirm that ye’ve received the items delivered tae this point
   • Finally, click “Cancel Order”
3. For orders marked as Completed, if you wish tae file a complaint, please submit a ticket or send an email tae support@g2g.com, as the Report button is nae available for completed orders.