Hou tae Resolve Payment Disputes an Mak Repayments for Chargeback Orders

This guide gars ye through the steps to resolve payment disputes or chargebacks, depending on the payment method used.

Important Note: Resolving a dispute or making a repayment does not guarantee that a' limitations on yer account will be remittit at ance. Further review may be needit afore full access is restored.

Delivery/Product Disputes (PayPal)

Gin the dispute relates to delivery issues or product quality:

1. Log in to yer PayPal account
2. Gang to the Resolution Center
3. Locate the open dispute and choose “Close Dispute”

Ance closed, G2G will remove ony restrictions tied to the dispute and restore access tae services.

Claims Filed on PayPal

Gin ye’ve filed a claim (insteid o a dispute):

1. Log in tae PayPal and gang to the Resolution Center
2. Locate the claim and choose the option tae close it

Closing a claim works in a like manner tae disputes — PayPal will lift restrictions, and ye'll typically regain purchase access within 24 hours.

Credit Card Chargebacks

Gin ye initiated a chargeback through yer credit card:

1. Contact yer card issuer and explain that the chargeback was a misunderstanding
2. Ask them tae close the chargeback case
3. Ance resolved, forward the email confirmation frae yer card issuer (incluiding yer request and their response) tae G2G

Efter verification wi our payment processor, restrictions will be reviewit and remittit where applicable.

Other Payment Methods

Gin ye paid using non-credit card and non-PayPal options:

1. Visit this repayment link:
   https://www.g2g.com/cn/categories/aoc-eu-gold/offer/G1744089061113PU?seller=G2GRepayment
2. Enter the exact reversed amount owed
3. Complete the checkout tae finalise yer repayment

Ance received, yer account will be updatit accordingly. Ony extra amount paid will be credited tae yer G2G Store Credit.