Whit Ocht Ah Dae Gin My Order Is No Aye Pending / Verifying / Was Canceled Efter Payment?

For Singapore users, please refer to this article

Tho this is a rare situation, sometimes the payment gateway may tak up to 15 minutes to process, or yer payment may require identity verification tae process the order, especially for transactions involving foreign currencies. This helps us maintain a secure, compliant, and trusted environment for a' G2G users. Please dinnae cancel the order durin this period if ye intend tae proceed wi the delivery, as that will cause a langer manual review tae tak place.

If yer order status remains unchanged efter 15 minutes, it may be due tae the follaein reasons:

If yer order remain Pending or Was Canceled efter payment process:

Reason	Follow Up
Payment information has been sent tae the card-issuing bank for authorisation and is awaitin a response. This applies tae credit card payments.	If yer order is nae updated within 72 hours, yer payment will be cancelled. If ye hae already been charged, the charge will be removed within 1-14 days, dependin on yer bank. For details, ye can refer tae order cancellation and credit card authorisation hold.
The card-issuing bank has declined the payment but has nae disclosed the reason. This applies tae credit card payments.	If yer order is nae updated within 72 hours, yer payment will be cancelled. If ye hae already been charged, the charge will be removed within 1-14 days, dependin on yer bank. For details, ye can refer tae order cancellation and credit card authorisation hold.
Internal error – oor server is temporarily unable tae connect tae the payment gateway.	If ye hae successfully paid, please dinnae worry. We will update yer order status within 48 hours and proactively contact ye tae confirm whether ye wish tae proceed wi the transaction.
Transaction failure – the payment for the order cannae be fund.	If ye hae successfully paid, please dinnae worry. We will update yer order status within 48 hours and proactively contact ye tae confirm whether ye wish tae proceed wi the transaction.
Technical error (i.e., payment gateway maintenance, technical error on the payment gateway side preventin the receipt o real-time payment notifications correspondin tae the order).	If ye hae successfully paid, please dinnae worry. We will update yer order status within 48 hours and proactively contact ye tae confirm whether ye wish tae proceed wi the transaction.
PayPal eCheck: When the account has insufficient funds, PayPal issues an eCheck. PayPal eChecks usually tak about 5 days tae process.	Ainces we receive confirmation that yer payment has been cleared or reviewed, we will promptly update yer order status and proactively contact ye tae confirm whether ye wish tae proceed wi the transaction. Please note that durin the eCheck/review period, G2G cannae cancel yer payment.
SofortBanking review: The bank is reviewin the payment. This review process may tak approximately 3 tae 5 business days tae complete.	Ainces we receive confirmation that yer payment has been cleared or reviewed, we will promptly update yer order status and proactively contact ye tae confirm whether ye wish tae proceed wi the transaction. Please note that durin the eCheck/review period, G2G cannae cancel yer payment.

If yer order remain at Verifying efter payment process:

Reason	Follow Up
Ye may be required tae submit proof o identity / update yer mobile phone number / update yer profile name or date o birth / or update yer G2G billin address.	If ye hae successfully made a payment but yer order remains at Verifying Payment status, ye may be required tae check yer email or order remarks, and complete a KYC process for identity verification. If ye hae already submitted yer identity verification, the review process may tak up tae 48 hours.
Yer payment requires additional review time.	Na action is needit fae ye. Oor team may tak up tae 24 hours tae complete an internal payment review. Aince the review is complete, yer order will be processed as soon as possible.