Ae-Time Passwurd (OTP) FAQ

Puirpose o OTP Verification

OTP (Ane-Time Passwaird) verification haes tae gither yer accoont sikkaritie by gien an aipplemang o protection agin unauthorised access. Ilka OTP is unique an time-sensitive.

OTP Request Restrictions

Tae hinner abuse an maintain accoont sikkaritie, requestin multiple OTPs within a shairt period wull result in a temporary haud on OTP generation.

Gin Ye Didna Request Multiple OTPs

Gin ye are receivin OTPs that ye didna request, please contact oor Customer Support at ance. Oor team wull investigate the issue an help secure yer accoont.

Temporary Haud Duration

The length o the haud is determined based on detected risk patterns. Please bide a few meenits afore attemptin tae request anither OTP.

Troubleshootin OTP Delivery (SMS/Email)

Gin ye are no receivin yer OTP, try the follaein steps:

• Mak sure ye hae sufficient network coverage.
• Check whither G2G messages are blocked or filtered.
• Confirm that yer email address is entered correctly.
• Check a' email folders, includin spam an promotions.
• Temporarilie disable ony antivirus or security software.
• Mak sure yer inbox haes available storage space.
• Try usin a different device wi the same SIM card.
• Restart yer device an try again.