Whit Tae Dae Gin Yer G2G Accoont Haes Been Hacked

Identifeein a Michtie Account Breach

Yer account micht be compromised gin ye notice ony o the follaein:

• Transactions or activities ye didnae authorise
• Changes tae yer account information that ye didnae mak
• Troubles sign-in in wi yer uissual credentials
• Password reset emails ye didnae request
• Unkent listings or messages sent frae yer account

Immediate Actions Tae Tak

Gin ye believe yer G2G account has been compromised, follae thir steps richt awa:

1. Contact G2G Support
Email oor security team immediately at support@g2g.com
Mak siccar ye include the follaein in yer message:

• Yer G2G uisername or the registered email address
• The date an time ye first noticed the issue
• A description o the suspicious activity or unauthorised changes
• Uiss this subject line: URGENT: Account Security Breach

2. Complete eKYC Verification
Tae confirm yer identity an secure yer account, complete the electronic Khae Yer Customer (eKYC) verification. This helps:

• Confirm ye are the richtfu account owner
• Prevent furder unauthorised access
• Protect yer personal an financial information
• Comply wi G2G’s security protocols

While Ye Wait for a Response

While oor team reviews yer case, ye should:

• Change yer password immediately (gin ye still hae access)
• Check an update the security settins on yer email account
• Review yer linked payment methods for ony unco charges
• Be cautious o phishing attempts or suspicious emails

Tips Tae Prevent Future Breaches

• Turn on twa-factor authentication (2FA) on yer G2G account
• Uiss a strang, unique password that ye dinnae reuse elsewhaur
• Regularly check yer account an transaction history
• Never share yer login credentials
• Avoid clickin on suspicious links or providing account details via message or email

Response Time
Oor security team gies thir reports tap priority an uissually replies within 24 hours. For mair complex cases, the enquiry micht tak langer.

G2G is dedicatit tae keepin yer account secure an continually works tae enhance oor protection measures.