Agar hamaar order abhi bhi pending / verifying me hai / payment ke baad radd kar de gayo, to mohe ka kare ke chahi?

Singapur ke users ke liye, kripya is article ko refer karein

Halanki yeh ek kam hone wala halat hai, kabhi-kabhi payment gateway ko process karne mein 15 minute tak lag sakte hain, ya aapke payment ko order process karne ke liye identity verification ki zaroorat ho sakti hai, khaaskar jab foreign currency wali transaction ho. Is se hum sabhi G2G users ke liye ek surakshit, niyam-anusaar, aur vishwasniya environment banae rakhte hain. Agar aap delivery ko aage badhane ka irada rakhte hain, to is dauran kripya order cancel na karein, kyunki is se manual review aur zyada lambi ho jayegi.

Agar 15 minute baad bhi aapke order ka status wahi rahe, to iske pichhe nimn likhit kaaran ho sakte hain:

Agar payment process ke baad aapka order Pending rahe ya Canceled ho jae:

Kaaran	Aage ki karwai
Payment ki jaankari authorization ke liye card issue karne wale bank ko bhej di gayi hai aur response ka intezar ho raha hai. Yeh credit card payment par lagu hota hai.	Agar aapka order 72 ghante ke andar update nahin hota, to aapki payment cancel kar di jayegi. Agar aapse pehle hi charge liya ja chuka hai, to woh charge 1–14 din ke andar hata diya jayega, aapke bank par nirbhar karta hai. Vistaar ke liye, aap order cancellation and credit card authorization hold ko refer kar sakte hain.
Card issue karne wale bank ne payment ko asvikar kar diya hai lekin kaaran bataya nahin hai. Yeh credit card payment par lagu hota hai.	Agar aapka order 72 ghante ke andar update nahin hota, to aapki payment cancel kar di jayegi. Agar aapse pehle hi charge liya ja chuka hai, to woh charge 1–14 din ke andar hata diya jayega, aapke bank par nirbhar karta hai. Vistaar ke liye, aap order cancellation and credit card authorization hold ko refer kar sakte hain.
Internal error – hamara server filhaal payment gateway se jud nahin pa raha hai.	Agar aapki payment safalta se ho chuki hai, to chinta na karein. Hum 48 ghante ke andar aapke order ka status update karenge aur aapse proactively sampark karke yeh confirm karenge ki aap transaction aage badhana chahte hain ya nahin.
Transaction failure – order ki payment mil nahin rahi hai.	Agar aapki payment safalta se ho chuki hai, to chinta na karein. Hum 48 ghante ke andar aapke order ka status update karenge aur aapse proactively sampark karke yeh confirm karenge ki aap transaction aage badhana chahte hain ya nahin.
Technical error (yaani payment gateway maintenance, ya payment gateway ki taraf se aisi technical problem jo order se sambandhit real-time payment notifications milne se rok rahi hai).	Agar aapki payment safalta se ho chuki hai, to chinta na karein. Hum 48 ghante ke andar aapke order ka status update karenge aur aapse proactively sampark karenge taaki yeh confirm kiya ja sake ki aap transaction aage badhana chahte hain ya nahin.
PayPal eCheck: Jab account mein kafi paisa nahin hota, to PayPal eCheck jari karta hai. PayPal eChecks ko aam taur par process hone mein lagbhag 5 din lagte hain.	Jaise hi humein pushti mil jaati hai ki aapki payment clear ya review ho chuki hai, hum turant aapke order ka status update karenge aur aapse proactively sampark karenge taaki yeh confirm kiya ja sake ki aap transaction aage badhana chahte hain ya nahin. Kripya dhyan dein ki eCheck/review period ke dauran G2G aapki payment cancel nahin kar sakta.
SofortBanking review: Bank payment ka review kar raha hai. Yeh review process poora hone mein lagbhag 3 se 5 working days le sakta hai.	Jaise hi humein pushti mil jaati hai ki aapki payment clear ya review ho chuki hai, hum turant aapke order ka status update karenge aur aapse proactively sampark karenge taaki yeh confirm kiya ja sake ki aap transaction aage badhana chahte hain ya nahin. Kripya dhyan dein ki eCheck/review period ke dauran G2G aapki payment cancel nahin kar sakta.

Agar payment process ke baad aapka order Verifying par rahe:

Kaaran	Aage ki karwai
Aapse pehchaan ka saboot jama karne / apna mobile phone number update karne / profile name ya janm tithi update karne / ya apna G2G billing address update karne ko kaha ja sakta hai.	Agar aapne payment safalta se kar di hai lekin aapka order Verifying Payment status par hi hai, to aapko apni email ya order remarks dekhni pad sakti hai, aur identity verification ke liye KYC process poora karna hoga. Agar aapne pehchaan verification pehle hi jama kar di hai, to review process mein 48 ghante tak lag sakte hain.
Aapki payment ko aage aur review time ki zaroorat hai.	Aapki taraf se kisi karwai ki zaroorat nahin hai. Hamari team internal payment review poora karne mein 24 ghante tak le sakti hai. Review poora hote hi, aapka order jitni jaldi ho sake process kar diya jayega.