Refund, Lautawa aur Cancellation ke Process (SG)

1. G2G par sab bikri final hai aur refund nahin diya jaai, siwaaye nichhe diye gaye condition ke:

   • Khareedaar ko unka order nahin mila. Jab tak product deliver nahin hua ya partly deliver nahin hua, cancellation aur refund kisi bhi waqt mumkin hai. Transaction cancel karne ke liye, cancellation policy dekhiye.
   • Khareedaar ko jo product mila, woh seller ke listing mein diye gaye product description se match nahin karta.

2. Refund policy nichhe diye gaye halat ko cover nahin karti:

   • Jab khareedaar ne order ki receipt verify aur confirm kar di ho.
     
     
     
   • Jab transaction G2G Marketplace ke bahar ki gayi ho.
3. • Khareedaar ki product se na-khushi ki wajah se refund nahin diya jaai (agar receipt ke 72 ghante ke andar issue escalate nahin kiya gaya ho), galti se khareede gaye items par buyer’s remorse, aur woh halat jahan khareedaar ka device minimum Product requirements ko pura nahin karta.
   • G2G platform se koi bhi product khareed kar, khareedaar is liability release ko samajhta, maanta aur qabool karta hai.
   • G2G fraud ke da’won ko cover nahin karta. Hamein haq hai ki fraudulent claims file karne par legal action liya jaaye aur khareedaar ka account hamesha ke liye suspend kiya jaaye.

4. Khareedaar ko order ki receipt sirf tab confirm karni chahiye jab woh verify kar le ke mila hua product seller ki product listing ke mutabiq hai aur kaam kar raha hai. Order ki receipt confirm karke, khareedaar yeh dikhata hai ke woh purchase se khush hai aur transaction finalize ho chuki hai; iske baad payment amount hamare licensed payment service provider partner ke paas seller ke account mein reflect hoga aur hamare licensed payment service provider partner ke operated payment gateways ke zariye seller ki withdrawal ke liye available hoga. Agar relevant khareedaar G2G ko delivered purchased Goods aur/or Services ke 72 ghante ke andar koi claim, issue aur/or complaint nahin karta, to maana jaayega ke usne purchased Goods aur/or Services qabool kar liye hain. Finalize aur complete ho chuki orders ke liye refund nahin diya jaai.

5. Trading issue ki surat mein, khareedaar ke paas G2G ke support requests for information ka jawab evidence de kar validate karne ke liye 48 ghante hote hain. Agar khareedaar muqarrar waqt ke andar aisa nahin karta, to G2G issue ko resolve hua maan kar issue report close kar dega.

6. Sab payment disputes aur chargebacks G2G ke zimme nahin hote. Is surat mein G2G investigation rok dega aur refund samet kisi bhi request par ghour nahin kiya jaayega.

7. Sab Sale Contracts sakhti se relevant Seller aur relevant Buyer ke darmiyan kiye jaate hain. Sale Contract ke baad agar koi trading issue ho to G2G Buyer ya Seller ki madad kar sakta hai, lekin is ke siwa Sale Contracts ke hawale se kisi bhi surat mein zimmedaar ya liable nahin hoga.

8. Jinke orders verification stage se guzar chuke hain, unka handling fee refund nahin hoga.
   

9. Khareedaar asal payment method ke zariye order refund karna chun sakte hain.

10. Agar cancellation is liye ho ke payment verification stage pass nahin hui, to refund usi payment method se diya jaayega jo asal mein purchase ke liye use hui thi.

11. Khareedaar jis type ka payment method use karta hai us par depend karta hai, refund ko hamare licensed payment service provider partner ko process karne mein aam tor par 14 din tak lag sakte hain. Iski wajah yeh hai ke banks aam tor par refund ko foran final nahin karte aur funds par authorization hold ko expire hone mein 14 din tak lag sakte hain.

Product Category: GiftCards / Video Games / Software

G2G ko GiftCards / Video Games / Software ke loss ya damage, aur GiftCards / Video Games / Software ke loss ya damage se paida hone wali ya is se muta’aliq holder ko hone wali kisi bhi loss ya damage ke liye zimmedaar nahin thehraya jaayega.

1. Refund ke liye eligible hone ke liye, GiftCards / Video Games / Software ko Buyer ke G2G account se download nahin kiya gaya hona chahiye.
2. Kyunki yeh digital product hai, isay GiftCard / Video Game / Software ke Buyer ke G2G account mein deliver hone ke baad “downloaded” maana jaata hai. Kyunki yahan available products intangible hain, yeh sakhti se non-refundable ya exchangeable nahin hain.

Product Category: Game items (game accounts, coins/currencies, coaching, game boosting service, game items and game points)

Game Items G2G ek peer-to-peer marketplace hai jo alag alag khareedaar aur seller ko jodta hai; hum kisi bhi game developer ya publisher ki taraf se na to numaaindagi karte hain aur na unke behalf par kaam karte hain. Har publisher account usage aur transfers ke liye apne rules khud muqarrar karta hai, aur khareedaar purchase se pehle applicable Terms of Service ko review aur follow karne ke liye khud zimmedaar hain. G2G third-party publisher policies ki tashreeh ya enforcement nahin karta aur liability se inkaar karta hai.

Product Category: Direct TopUp

1. Khareedaar ko product description dhyaan se padhna aur final checkout se pehle yeh confirm karna zaroori hai ke game name, server, account name aur khareedi hui amount theek hai.
2. G2G ki koi zimmedaari nahin hogi agar khareedaar ne laparwahi aur/or ghalat ya jhooti di hui maloomat ki wajah se galat purchase ki ho, jis se nuqsaan aur losses ho sakte hain.

G2G Game Coaching & GamePal

G2G Game Coaching & GamePal gamers ko expert coaches aur gaming partners se jodta hai taake skills behtar hon aur gaming experience zyada enjoyable bane. Khareedaar sirf tab “Seller Joined Late or Left Early” report kar sakte hain jab seller session ka 85% se kam hissa attend kare. Agar buyer session mein bilkul bhi na aaye, to buyer kisi bhi refund ka haqdaar nahin hoga aur seller ko session ka poora credit milega, jaise session successfully complete hua ho. Agar buyer mid-session mein chhod de ya disconnect ho jaaye, to agar seller kam se kam 85% complete kar le, session phir bhi valid rahega. Poora tafseeli bayaan ke liye G2G GamePal & Game Coaching Rules and Guidelines dekhiye.

Cancellation Policy

Order Status & Cancellation Request

1. Kisi bhi cancellation request ke liye, Buyer ko “Cancel Order” button par click karke cancellation form bharna hoga, jismein cancellation ka reason bhi shamil ho. G2G order status ke mutabiq cancellation request process karega.
   

2. Jab Buyer naya order place karta hai, Seller ko notify karne ke liye email aur alert bheja jaayega. Jab Buyer is new order stage mein order cancel karta hai, to cancellation request system ke zariye automatically process hogi aur refund hamare licensed payment service provider partner ke zariye process kiya jaayega.
   

3. Jab Seller goods tayyar kar raha hota hai, Buyer ko notification update milegi. Yeh tab hota hai jab Seller ne general delivery information dekh li ho (jaise: server name, quantity etc, character ID ke siwa). Jab Buyer is stage mein order cancel karta hai, to order foran cancel nahin hoga kyunki request ko Seller ki manzoori chahiye hoti hai. Agar 6 ghante ke baad Seller ki taraf se koi jawab nahin aata, ya jaise hi Seller Buyer ki cancellation request qabool kar leta hai, system order ko automatically cancel kar dega. Agar Seller 48 ghante ke andar naye order ki tayyari shuru nahin karta, to system order ko automatically cancel kar dega. Cancellation ke baad, refund hamare licensed payment service provider partner ke zariye process kiya jaayega.
   

4. Jab tayyari complete ho jaaye aur delivery ke liye ready ho, Seller character ID / Steam Link (ya actual recipient in-game se muta’aliq details) dekhne ke liye aage badhega. Jab Buyer is stage mein order cancel karta hai, to order foran cancel nahin hoga kyunki request ko Seller ki manzoori chahiye hoti hai. Agar 48 ghante ke baad Seller ki taraf se koi jawab nahin aata, ya jaise hi Seller Buyer ki cancellation request qabool kar leta hai, system order ko automatically cancel kar dega. Cancellation ke baad, refund hamare licensed payment service provider partner ke zariye process kiya jaayega.
   

5. Jab Seller order deliver kar de, Buyer order page par “Confirm Received” par click karke delivery confirm kar sakta hai aur Seller ko funds release karne ki ijazat de sakta hai. Agar Buyer order deliver hone ke 3 din ke andar aisa nahin karta, to system automatically delivery confirm kar dega.
   
   

Return Policy

1. Jab transaction complete ho jaaye, returns ki ijazat nahin hai. Transaction complete karke, aap item ko qabool karne aur transaction final karne par razamand hote hain.

2. Kisi bhi surat mein aur diye gaye kisi bhi reason ke bawajood, game ke andar ke items wapas na bhejein, chahe woh wahi character hi kyun na ho jis ke saath aapka trade hua tha. Sirf dhokebaaz hi items wapas maangte hain, aur agar aap items wapas karte hain to aap apne action ke liye akelay zimmedaar aur jawabdeh honge.

Non-Recurring Payment Policy

G2G platform par, hamare licensed payment service provider partner ke operated payment gateways ke zariye kiye gaye sab payments sirf one-time purchases ke liye hain, aur yeh sab product categories par laagu hota hai, jinmein gift cards, video games, software, game items, aur game top-up services shamil hain.

Buyer ko har purchase ke dauran product page par sab relevant maloomat, jaise quantity, character name, server type, ya seller ke liye koi khaas note, daalna zaroori hai. Final amount, sab applicable fees aur taxes samet, payment page par jaane se pehle website par saaf taur par dikhaya jaayega. Agar Buyer ko final amount ghalat lage, to uske paas purchase aage na badhane ka option hai. G2G Buyers ko mashwara deta hai ke woh apni purchase final karne se pehle order details dhyaan se review karein taake sahi ho.

G2G khareedaar ke proven negligence aur/or purchase final karne se pehle di hui jhooti ya ghalat maloomat ki wajah se ghalat order details ke liye koi zimmedaari qabool nahin karta, jis se nuqsaan aur losses ho sakte hain.

Specifically for Singapore Users (Effective 29 January 2024)

1. SGD currency sirf un users ke liye accessible hogi jo Singapore mobile number ke saath register hain.

2. SGD mein maujood koi bhi unused G2G Store Credit aur Seller Credit aapke local currency mein automatically convert kar diya jaayega, aapke registered mobile number ke mulk ke bunyaad par.

3. Agar aap SGD use karte rehna chahte hain, to meherbani karke apne mobile phone ka country Singapore update karein. Halaanke, yeh dhyaan rahe ke Singapore ke users sirf SGD ke istemal tak mehdood honge. Is natije mein koi bhi non-SGD Store Credit ya Seller Credit SGD mein convert kar diya jaayega.

4. G2G Store Credit mein refund ka option aur Seller Credit ko G2G Store Credit mein withdraw karne ka option ab dastiyab nahin hoga.

Aapke maujooda G2G Store Credit aur Seller Credit in SGD ka behtareen istemal aur smooth transition yakeeni banane ke liye, hum aapko mashwara dete hain ke conversion date se pehle in balances ko istemal kar lein. Is se aap apne credits ka poora faida bina kisi rukawat ke utha sakenge.

Meherbani karke note karein ke yeh conversion process bilkul automatic hai, aur aapki taraf se kisi action ki zaroorat nahin hai jab tak aap conversion date se pehle apne baqi credits use karna na chahte hon.