G2G refund, waapas karna, aur cancellation ko kaise sahaj tareeke se handle karta hai?

Singapore ke users ke liye, kripya is article ko yahan refer karein.

Refund Policy

1. Sabhi Bikri Final Hain
G2G par sabhi bikri final hain. Refund sirf in halaton me diya jayega:

• 1.1 Khareedaar ko order prapt nahin hua. Jab tak product deliver nahin hua hai ya aadha deliver nahin hua hai, refund ya cancellation mumkin hai. Transaction cancel karne ke liye, cancellation policy dekhiye.
• 1.2 Khareedaar ko mila product, product description se match nahin karta.

2. Refund Policy Ke Apavaad
Neeche di gayi sthitiyon me refund nahin diya jayega:

• 2.1 Khareedaar ne order ki receipt verify aur confirm kar di hai.
• 2.2 G2G Marketplace ke bahar ki gayi transactions.
• 2.3 Khareedaar ki na-psandgi, pachtava, galat kharidari, ya 72 ghante ke andar order ko escalate na karne ki wajah se refund nahin diya jayega. Iske alawa, agar khareedaar ka device minimum product requirements ko poora nahin karta, to bhi refund lagu nahin hoga.
• 2.4 G2G platform se kisi bhi product ko khareed kar, khareedaar is liability waiver ko samajhta, maante aur sweekar karta hai.
• 2.5 G2G fraud ke daave cover nahin karta. Hum fraudulant claims file karne par kanuni karvayi karne aur khareedaar ke account ko permanently suspend karne ka adhikar rakhte hain.

3. Order Confirmation & Refund Eligibility
Khareedaar ko order ki receipt sirf tab confirm karni chahiye jab yeh verify kar lein ki prapt product description ke mutabik hai aur kaam kar raha hai. Receipt confirm karna kharid se santushti ko darshata hai aur transaction ko final kar deta hai, jisse payment seller ko release ho sakti hai. Agar delivery ke 72 ghante ke andar koi daava nahin kiya jata, to khareedaar ko maal sweekar kiya hua maana jayega aur koi refund nahin diya jayega.

Goods aur/ya Services ke tahat vargikrit account types—jinme High Level Accounts aur Subscription-Based Accounts shaamil hain, lekin in tak simit nahin—ke liye insurance period order confirm hone ki tareekh se chaudah (14) calendar din tak hi simit hoga. Is avadhi ke dauran, khareedaar khareede gaye item se sambandhit kisi bhi samasya ya daave ko uthaa sakta hai.
Insurance period samaapt hone ke baad, khareedaar khareede gaye item ki poori zimmedari lega aur isse jude sabhi jokhim uthayega, aur uske baad refund, return, ya replacement ka koi adhikar nahin hoga. Is avadhi ke baad paida hone wali samasyaon ke liye platform koi jimmedari nahin lega.

4. Trading Issues
Agar koi samasya utpann hoti hai, to khareedaar ke paas praman ke saath G2G support ko reply karne ke liye 48 ghante hote hain, taaki validation ho sake. Agar nirdharit samay seema ke andar koi reply nahin diya jata, to samasya ko suljha hua maana jayega aur case band kar diya jayega.

5. Payment Disputes & Chargebacks
G2G payment disputes ya chargebacks ko cover nahin karta. Ek baar shuru hone par, G2G kisi bhi aage ki jaanch rok dega, aur refund samet kisi bhi request par vichaar nahin kiya jayega.

6. Sale Contracts
Sabhi sale contracts khareedaar aur seller ke beech hote hain. G2G samasya suljhane me madad kar sakta hai, lekin asli sale contract ke liye jimmedar ya liable nahin hai.

7. Verification & Handling Fees
Jin orders ne verification stage paar kar liya hai, unke liye refund nahin diya jayega, aur handling fees bhi refund nahin hongi.

8. Refund Methods
Khareedaar refund ko G2G Store Credit ke through (Singapore users ko chhodkar) ya original payment method ke through prapt kar sakte hain. G2G Store Credit ko bhavishya ki kharidariyon me istemal kiya ja sakta hai.

• Payment verification fail hone ki wajah se cancellation ki sthiti me, refund original payment method ke through process kiya jayega.

9. Refund Processing Time

• Banks ko refund final karne me 14 din tak lag sakte hain, aur funds par authorization hold process ko delay kar sakta hai.
• Agar aap refund Store Credit me lena chahte hain, to process turant hoga, aur request approve hote hi aapko refund turant mil jayega.

Product and Services Categories & Refund Policy

• Gift Cards / Video Games / Software
  Yeh intangible products hain. Refund tabhi eligible hai jab product khareedaar ke G2G account se download nahin kiya gaya ho. Ek baar account me deliver ho jane ke baad, ise “downloaded” maana jayega aur ise kisi bhi surat me refund ya exchange nahin kiya ja sakta.
• Game Items
  Game Items G2G ek peer-to-peer marketplace hai jo swatantra khareedaaron aur sellers ko jodta hai; hum kisi bhi game developer ya publisher ka pratinidhitva nahin karte aur na hi unki taraf se kaam karte hain. Har publisher account ke upyog aur transfer ke liye apne niyam nirdharit karta hai, aur khareedne se pahle lagu Terms of Service ko padhne aur unka palan karne ki poori zimmedari khareedaar ki hoti hai. G2G teesre-paksh publisher policies ki vyakhya ya enforcement nahin karta aur kisi bhi jimmedari se inkaar karta hai.
• Direct Top-Up
  Khareedaaron ko checkout final karne se pahle game ka naam, server, account name, aur khareeda gaya amount verify karna chahiye. Khareedaar ki laparvahi ya galat di gayi jankari ke karan hui galat kharidariyon ki jimmedari G2G nahin lega.
• G2G Game Coaching & GamePal
  G2G Game Coaching & GamePal gamers ko expert coaches aur gaming partners se jodta hai taaki skill sudhari ja sake aur gaming anubhav aur bhi sukhad ban sake. Khareedaar “Seller Joined Late or Left Early” ki report sirf tab kar sakte hain jab seller session ke 85% se kam hissa attend kare. Agar khareedaar session me bilkul bhi upasthit nahin hota, to khareedaar kisi bhi refund ka adhikari nahin hoga aur seller ko session ka poora credit milega, jaise session safaltapoorvak poora hua ho. Agar khareedaar beech session me chala jata hai ya disconnect ho jata hai, to bhi session valid rahega yadi seller kam se kam 85% poora kar deta hai. Puri jankari ke liye, G2G GamePal & Game Coaching Rules and Guidelines dekhiye.

Cancellation Guide

Order Status & Cancellation Request

Cancellation ka request karne ke liye, khareedaar ko "Cancel Order" ya "Report" button par click karke cancellation form bharna hoga, jisme cancellation ka kaaran aur pasandida refund method shamil ho. G2G order status ke anusar cancellation request process karega:

1. To-Pay / Pending:
   Khareedaar "Cancel Order" button par click karke order cancel kar sakta hai. Agar payment ki ja chuki hai, to confirmation ke baad order wapas "Paid" status me chala jayega.
2. Verifying Payment:
   Khareedaar cancellation ke liye "Cancel Order" ya "Report" par click kar sakta hai. Refund 1 se 14 din ke andar original payment method me wapas process kiya jayega.
3. Preparing:
   Khareedaar "Cancel Order" ya "Report" button ke through cancellation ke liye apply kar sakte hain. Refund method (Store Credit / Original payment method) chunna zaroori hai.
   Note: Is status me seller ki approval zaroori ho sakti hai. Agar seller 48 ghante ke andar reply nahin karta, ya seller request sweekar kar leta hai, to order cancel kar diya jayega. Agar request reject ho jati hai, to khareedaar cancellation ko escalate kar sakta hai.
4. Delivering:
   Preparing status ki tarah, khareedaar "Cancel Order" ya "Report" ke through cancellation ke liye apply kar sakte hain. Agar partial delivery ho chuki hai, to seller ki approval zaroori hogi. Agar seller request reject karta hai, to khareedaar isse escalate kar sakta hai.
5. Delivered:
   Agar order status Delivered hai, to khareedaar seedhe cancellation ke liye apply nahin kar sakte. Iske bajay, ve "Report" button ke through prapt product se sambandhit complaint ya issue submit kar sakte hain. Seller ko request approve karni hogi. Agar 48 ghante ke andar koi reply nahin diya jata, to khareedaar issue ko G2G tak escalate kar sakta hai.

Return Policy

1. Poora Hone Ke Baad Koi Return Nahin
   Ek baar transaction poori ho jane par, return ki anumati nahin hai. Transaction confirm karke, khareedaar product sweekar karne par sahmati deta hai aur kharid final ho jati hai.
2. In-Game Items
   Kisi bhi sthiti me in-game items return nahin kiye jane chahiye, bhale hi trade me wahi character shaamil ho. Sirf fraud karne wale hi items wapas maangte hain. Ki gayi kisi bhi karvayi ki poori zimmedari khareedaar ki hogi.

Non-Recurring Payment Policy

G2G subscription-based ya recurring services pradan nahin karta. G2G par ki gayi sabhi payments sirf one-time purchases ke liye hoti hain, jinme gift cards, video games, software, game items, aur game top-up services shaamil hain.

• Khareedaaron ko kharidari confirm karne se pahle sabhi details (matra, character name, server, etc.) ki sahi jankari sunishchit karni hogi. Fees aur taxes samet antim raashi payment se pahle dikhai jayegi.
• Galat order ya khareedaar dwara di gayi galat jankari ke kaaran hui bhool ke liye G2G jimmedar nahin hai.

Singapore Users Ke Liye Vishesh Roop Se (Prabhavi 29 January 2024 Se)

1. SGD Currency
   SGD currency sirf Singapore mobile number ke saath registered users ke liye upalabdh hai.
2. Automatic Conversion
   SGD me bacha hua G2G Store Credit aur Seller Credit, user ke registered mobile number ke aadhar par, swatah unki local currency me convert ho jayega.
3. SGD Ke Saath Jaari Rakhna
   SGD ka upyog jaari rakhne ke liye, apne mobile phone country ko Singapore me update karein. Dhyan rahe ki Singapore users ke liye SGD hi ekmatra upalabdh currency hogi.
4. Refund & Credit Changes
   G2G Store Credit me refund karne aur Seller Credit ko G2G Store Credit me nikaalne ka vikalp ab upalabdh nahin hoga.