Yeged at pevotükon fa nolav (AI) de English. Ba patöfs anik no binons kuratik venöfiko.
Kusöd obe dunon, das büd ov laset ü verifikon, u das ya kancelläd pos pebaläd?
Pelätükoun: 16 Sep 2026
Fo Singapur daled, plädi lü lügäd at
Dä küdön peneds ukam, somipä! pambet noä oliköni welikö, pötödön vödemi monetik meböma valöfik la 15 minütas, ukol pefäpons vön identity-verifikätön lü procesu lükön ordel, böd jeni tumsä, benöfü transaköns me forenik moneds. At mödölösi lugivon dagid, pötik, e fidükan al G2G daleds valik. Plädi ne cancelön ordel dö pölamöd süpöl if älol pösedom lü teslim, nas at wil gebön löngedik manual redäsyon.
If your order status remains unchanged after 15 minutes, it may be due to the following reasons:
If your order remain Pending or Was Canceled after payment process:
| Reason | Follow Up |
|---|---|
| Päymentäd info pegeson lü card-givik bank la autorizädun e pefädom klad. At bönön kredit-kard pämets. | If your order is not updated within 72 hours, your payment will be canceled. If you have already been charged, the charge will be removed within 1-14 days, depending on your bank. For details, you can refer to order cancellation and credit card authorization hold. |
| Card-givik bank menädon payment, ben no gebon numod pöl. At bönön kredit-kard pämets. | If your order is not updated within 72 hours, your payment will be canceled. If you have already been charged, the charge will be removed within 1-14 days, depending on your bank. For details, you can refer to order cancellation and credit card authorization hold. |
| Internal erör – num del server no kanon konektön temporär lü payment gateway. | If you have successfully paid, please do not worry. We will update your order status within 48 hours and proactively contact you to confirm whether you wish to proceed with the transaction. |
| Transaction failure – the payment for the order cannot be found. | If you have successfully paid, please do not worry. We will update your order status within 48 hours and proactively contact you to confirm whether you wish to proceed with the transaction. |
| Technical error (i.e., payment gateway maintenance, technical error on the payment gateway side preventing the receipt of real-time payment notifications corresponding to the order). | If you have successfully paid, please do not worry. We will update your order status within 48 hours and proactively contact you to confirm whether you wish to proceed with the transaction. |
| PayPal eCheck: Ven konto no binon sufik balids, PayPal givon eCheck. PayPal eChecks pläsom jüklön päymentis däs 5 days. | Once we receive confirmation that your payment has been cleared or reviewed, we will promptly update your order status and proactively contact you to confirm whether you wish to proceed with the transaction.Please note that during the eCheck/review period, G2G cannot cancel your payment. |
| SofortBanking review: The bank is reviewing the payment. This review process may take approximately 3 to 5 business days to complete. | Once we receive confirmation that your payment has been cleared or reviewed, we will promptly update your order status and proactively contact you to confirm whether you wish to proceed with the transaction. Please note that during the eCheck/review period, G2G cannot cancel your payment. |
If your order remain at Verifying after payment process:
| Reason | Follow Up |
|---|---|
| Mögödösi submitön proof of identity / updätön mobile phone number / updätön profile name or date of birth / or updätön your G2G billing address. | If you have successfully made a payment but your order remains at Verifying Payment status, you may be required to check your email or order remarks, and complete a KYC process for identity verification. If you have already submitted your identity verification, the review process may take up to 48 hours. |
| Your payment requires additional review time. | No action is needed from you. Our team may take up 24 hours to complete an internal payment review. Once the review is complete, your order will be processed as soon as possible. |