Pölöd, retön e nulädön-proses (SG)

1. Säls ols äd G2G binof valik, e refunds no binons givöl, sanons foloik redaks:

   • Bödid no pegivom osi oskerä. As lölikom produkt no binon delivodun ov pädelivödeom, cancellation e refund binom mögik ady atim. Pro cancellation of a transaction, yuföv cancellation policy.
   • Produkt pöbädolös ba böd no matet product description in Seller’s listing.

2. Refund policy no kovom redaks foloik:

   • De buyer ya verifädon e konfirmon receipt of the order.
     
     
     
   • De transaction pefädon fa G2G Marketplace tose.
3. • Refunds no binons givöl ob cause of Buyer’s dissatisfaction vid product (das no peescaladön in seventy-two (72) hours of receipt), buyer’s remorse, wrongly purchased items, e situations va Buyer’s device no meeton minimum Product requirements.
   • By purchasing any products from G2G platform, de Buyer komprendon, rekognädon e aksepton this release of liability.
   • G2G no kovom fraudulent claims. We reservon rätti ad pursuy legal actions e permanently suspend Buyer’s account for filing fraudulent claims.

4. Buyers mutons only konfirmon receipt of the order pos de Buyer ya verifädon das produkt pegeböl ba as described in Seller’s product listing e in working condition. By confirming the receipt of the order, de Buyer indikön das od binom satisfädol vid purchase e finalizadön transaction, pos kel de payment amount vil reflektön in Seller’s account with our licensed payment service provider partner e makön avilabl ad Seller’s withdrawal via payment gateways pegenön fa our licensed payment service provider partner. De Buyer shal be deemed ad accepton purchased Goods and/or Services if no claim, issues e/or complaints binons raisöd or maded fa de relevant Buyer to G2G within seventy-two (72) hours upon delivery of the purchased Goods and/or Services. Refunds no binons givöl for orders which binons finalizäd e compläd.

5. In event of a trading issue, de Buyer ya forty-eight (48) hours ad respond to G2G’s support requests for information by givön evidence for validation. G2G vil deem de issue resolved e close de issue report wen de Buyer fails ad du so within de stipulated time frame.

6. All payment disputes e chargebacks no binons handled fa G2G. G2G vil stop de investigation e any request including refunds no vil binon entertained in this scenario.

7. All Sale Contracts binons strictly maded between relevant Seller e relevant Buyer. G2G may assist de Buyer or de Seller in event of a trading issue pos conclusion of Sale Contract, bot shal no otherwise binon responsible or liable in any manner whatsoever in respect of Sale Contracts.

8. For orders which ya passed de verification stage, de handling fee no vil binon refunded.
   

9. Buyers can choose ad refund de orders via original payment method.

10. In event das de cancellation binom due to de payment no passing de verification stage, refunds vil binon maded using same payment method das initially peused ad make de purchase.

11. Depending upon type of payment method de Buyer uses, refund may typically take up to 14 days for our licensed payment service provider partner ad process. This binom because banks no usually finalize a refund immediately e authorization hold of de funds may take up to 14 days ad expire.

Product Category: GiftCards / Video Games / Software

G2G shal no binon held responsible for loss or damage of GiftCards / Video Games / Software e any losses or damages suffered fa holder of GiftCards / Video Games / Software das arise from or in connection with loss or damage of GiftCards / Video Games / Software.

1. To binon eligible for a refund, GiftCards / Video Games / Software must no binon downloaded from Buyer’s G2G account.
2. Since purchase binom a digital product, od binom deemed as “downloaded” pos GiftCard / Video Game / Software binom delivered to Buyer's G2G account. Since products maded available here binons intangible, de binons strictly non-refundable or exchangeable.

Product Category: Game items (game accounts, coins/currencies, coaching, game boosting service, game items and game points)

Game Items G2G binom a peer-to-peer marketplace connecting independent buyers e sellers; we no representon or act on behalf of any game developer or publisher. Each publisher seton its own rules on account usage e transfers, e buyers binons solely responsible for reviewing e complying with applicable Terms of Service before purchasing. G2G no interpreton or enforcon third-party publisher policies e disclaimon liability.

Product Category: Direct TopUp

1. Buyers mutons read de product description thoroughly e confirmon das de game name, server, account name e amount purchased binons correct before proceeding to final checkout.
2. G2G asumon no liability for wrong purchases maded fa de Buyer due to negligence e/or false or wrong information provided, which may result in damages e losses.

G2G Game Coaching & GamePal

G2G Game Coaching & GamePal connects gamers with expert coaches e gaming partners ad improve skills e create a more enjoyable gaming experience. Buyers can report “Seller Joined Late or Left Early” only if de seller attends less than 85% of de session. If de buyer no showön up in de session at all, de buyer shal no binon entitled to any refund e de seller receives full credit of de session as if od wer successfully completed. If de buyer leaves mid-session or disconnects, de session binom still valid if de seller completes at least 85%. For full details, visit G2G GamePal & Game Coaching Rules and Guidelines.

Cancellation Policy

Order Status & Cancellation Request

1. For any cancellation requests, de Buyer muton clickon on de “Cancel Order” button e fillupon de cancellation form, including information such as de reason for cancellation. G2G vil processon de cancellation request according to order status.
   

2. When de Buyer places a new order, an email e alert vil binon sent ad notify de Seller. When de Buyer cancelon de order at this new order stage, de cancellation request vil binon processed automatically fa de system e a refund vil binon processed fa our licensed payment service provider partner.
   

3. De Buyer vil receive a notification update wen de Seller binom preparing de goods. This happens wen de Seller has viewed de general delivery information (eg: server name, quantity etc, EXCEPT character ID). When de Buyer cancelon de order at this stage, de order vil no binon cancelled immediately because de request muton binon approved fa de Seller. De order vil binon cancelled automatically fa de system if no response from de Seller pos 6 hours, or as soon as de Seller has accepted de buyer's cancellation request. If de Seller did no commence preparation of de new order within 48 hours, de system vil cancelon de order automatically. Upon cancellation, a refund vil binon processed fa our licensed payment service provider partner.
   

4. De Seller vil proceed ad view de character ID / Steam Link (or details related to de actual recipient in-game) once preparation binom completed e ready for delivery. When de Buyer cancelon de order at this stage, de order vil no binon cancelled immediately because de request muton binon approved fa de Seller. De order vil binon cancelled automatically fa de system if no response from de Seller pos 48 hours, or as soon as de Seller has accepted de Buyer’s cancellation request. Upon cancellation, a refund vil binon processed fa our licensed payment service provider partner.
   

5. Once de Seller has delivered de order, de Buyer may confirmon de delivery e authorizon de release of funds to de Seller by clickön "Confirm Received" at de order page. De system vil automatically confirmon de delivery if de Buyer did no du so within 3 days upon delivery of de order.
   
   

Return Policy

1. Once a transaction has binom completed, returns no binons allowed. By completing de transaction, you binom agreeing to accepting de item e finalizing de transaction.

2. Do no return de in-game items under any circumstances e regardless of de reasons givon, even if od binom de same character das wer traded with you. Only scammers vil ask for de items back, e you binom solely liable e responsible for your own action if you return de items.

Non-Recurring Payment Policy

All payments on G2G’s platform via de payment gateways operated fa our licensed payment service provider partner binons for one-time purchases only, e this applies to all product categories, including gift cards, video games, software, game items, e game top-up services.

De Buyer binom required ad input all relevant information, such as quantity, character name, server type, or any special notes for de seller, on de product page during each purchase. De final amount, including all applicable fees e taxes, vil binon clearly displayed on de website before proceeding to de payment page. If de Buyer deemon de final amount ad binon incorrect, they have de option ad no proceed with de purchase. G2G encourages Buyers ad carefully review their order details before finalizing their purchase to ensure accuracy.

G2G asumon no liability for wrong order details maded fa de Buyer due to proven negligence e/or false or wrong information provided before finalizing their purchase which may result in damages e losses.

Specifically for Singapore Users (Effective 29 January 2024)

1. SGD currency vil only binon accessible to users registered with a Singapore mobile number.

2. Any unused G2G Store Credit e Seller Credit in SGD vil binon automatically converted to your local currency, based on your registered mobile number country.

3. If you wish to continue using SGD, please update your mobile phone country to Singapore. However, it binom important ad note das Singaporean users vil binon restricted to de use of SGD only. Any non-SGD Store Credit or Seller Credit vil binon converted to SGD as a result.

4. De option ad refund to G2G Store Credit e withdrawal of Seller Credit to G2G Store Credit vil no longer binon available.

To ensure a seamless transition e maximize de use of your existing G2G Store Credit e Seller Credit in SGD, we encourage you ad utilize these balances before de conversion date. This vil enable you ad benefit fully from your credits without any disruption.

Please note das this conversion process binom fully automated, e no action binom required on your part unless you prefer ad utilize your remaining credits before de conversion date.