Kiod G2G pefön reembols, retürs e kancellöns suvekik?

For Singapore users, please refer to this article here.

Tulük pänük

1. Bükos ab penälik
Bükos allädik in G2G binon penälik. Redükos lü refund nuno dalons gätän su sepat klod:

• 1.1 Pülik no logolöd lä buki. Refunds o cancellations benönos kösobü, el product no binon gevönolädik ne pükonädik.
  • Ledo cancellation e tranzakön, sepatolöd cancellation policy.
• 1.2 El product, ädälivöm büköl, no medönon lü product description.

2. Sezülävikad refund
Refunds no binönos gevönolädik in sepat as:

• 2.1 Bükols verificönön e konfirmönön reçevob oblik of order.
• 2.2 Tranzaköns pliköns bälik G2G Marketplace.
• 2.3 Refunds no dalönos givönön pro no-satifikäsön büköl, rümut, miskömp bukön, or no eskaladön order in 72 ätas. Adal, refunds no binönos applikäbön, if büköl’s device no fitön minimum product requirements.
• 2.4 Bükön any products fi G2G platform, büköl komprendön, notädön, e akseptön löf-lädönad.
• 2.5 G2G no kovon fraudulant claims. Oi reservönös rig to säjukön legal actions e löpükön büköl’s account penänik pro filing fraudulent claims.

3. Order konfirmation e refund eligibülik
Bükols mutons only konfirmön reçevob of order after verificönödi, el product reçevöl matcheli description e binon in working condition. Konfirmön receivob signifon satifäb pro bük e finalizön tranzakön, sülöpä payment to seller. If no claims binönos in 72 hours after delivery, büköl binon deemön as akseptön goods e no refunds o da.

For account types categorised under Goods and/or Services—including but not limited to High Level Accounts and Subscription-Based Accounts—the insurance period shall be limited to fourteen (14) calendar days from the date the order is confirmed. During this period, the buyer is eligible to raise any issues or claims related to the purchased item.
Upon expiry of the insurance period, the buyer shall assume full responsibility for the purchased item and bear all associated risks, with no entitlement to refunds, returns, or replacements thereafter. The platform shall bear no responsibility for issues arising beyond this period.

4. Trädik issues
If issue atovon, büköl has 48 hours to respond to G2G support with evidence for validation. If no response binon in the stipulated time frame, the issue binon considered resolved e case binon closed.

5. Payment disputes & chargebacks
G2G no kovon payment disputes or chargebacks. Once initiated, G2G o stop any further investigation, e requests, including refunds, no o binons entertained.

6. Sale contracts
All sale contracts binöns between the buyer e the seller. G2G may assist in resolving issues bot no binon responsible or liable pro the actual sale contract.

7. Verification & handling fees
Refunds no o binons issued pro orders that have passed the verification stage, e handling fees no o binons refunded.

8. Refund methods
Bükols may xaivön to receive a refund via G2G Store Credit (except pro Singapore users) or the original payment method. G2G Store Credit can binön used pro future purchases.

• In case of cancellation due to payment verification failure, refunds o binons processed via the original payment method.

9. Refund processing time

• Banks may take up to 14 days to finalize the refund, e the authorization hold on funds may delay the process.
• If you choose to receive the refund in Store Credit, the process is instant, e you will receive the refund immediately after the request is approved.

Product e Services categories & refund policy

• Gift Cards / Video Games / Software
  These binöns intangible products. Refunds binöns eligible only if the product no binon downloaded from the buyer’s G2G account. Once delivered to the account, they binöns considered “downloaded” e binöns strictly non-refundable or exchangeable.
• Game Items
  Game Items G2G binon a peer-to-peer marketplace connecting independent buyers e sellers; we no represent o act on behalf of any game developer or publisher. Each publisher sets its own rules on account usage e transfers, e buyers binöns solely responsible pro reviewing e complying with the applicable Terms of Service before purchasing. G2G no interprets or enforces third-party publisher policies e disclaims liability.
• Direct Top-Up
  Bükols must verify the game name, server, account name, e purchased amount before finalizing the checkout. G2G no o assume responsibility pro incorrect purchases caused by buyer negligence or wrong information provided.
• G2G Game Coaching & GamePal
  G2G Game Coaching & GamePal connects gamers with expert coaches e gaming partners to improve skills e create a more enjoyable gaming experience. Buyers can report “Seller Joined Late or Left Early” only if the seller attends less than 85% of the session. If the buyer doesn’t show up in the session at all, the buyer no shall be entitled to any refund e the seller receives full credit of the session as if it were successfully completed. If the buyer leaves mid-session or disconnects, the session is still valid if the seller completes at least 85%. For full details, visit G2G GamePal & Game Coaching Rules and Guidelines.

Cancellation guide

Order status & cancellation request

To request a cancellation, the buyer must click the "Cancel Order" or "Report" button e fill out the cancellation form, including the reason for cancellation e preferred refund method. G2G will process the cancellation request based on the order status:

1. To-Pay / Pending:
   The buyer can cancel the order by clicking the "Cancel Order" button. If the payment is made, the order will be moved back to the "Paid" status once confirmed.
2. Verifying Payment:
   The buyer can click "Cancel Order" or "Report" to apply for cancellation. Refunds o binons processed back to the original payment method within 1 to 14 days.
3. Preparing:
   Buyers can apply for cancellation through the "Cancel Order" or "Report" button. A refund method (Store Credit / Original payment method) must be selected.
   Note: Seller approval may be required in this status. If the seller doesn't respond within 48 hours, or if the seller accepts the request, the order will be cancelled. If rejected, the buyer can escalate the cancellation.
4. Delivering:
   Similar to the Preparing status, buyers can apply for cancellation via "Cancel Order" or "Report". If partial delivery has occurred, the seller’s approval is required. The buyer can escalate if the seller rejects the request.
5. Delivered:
   If the order status is Delivered, buyers cannot directly apply for cancellation. Instead, they can submit a complaint or issue with the received product via the "Report" button. The seller must approve the request. If no response is given within 48 hours, the buyer can escalate the issue to G2G.

Return policy

1. No returns once completed
   Once a transaction is completed, returns are not allowed. By confirming the transaction, the buyer agrees to accept the product and finalizes the purchase.
2. In-Game Items
   Under no circumstances should in-game items be returned, even if the same character is involved in the trade. Only scammers request the return of items. The buyer is fully responsible for any action taken.

Non-recurring payment policy

G2G does not offer subscription-based or recurring services. All payments made on G2G are for one-time purchases only, including gift cards, video games, software, game items, and game top-up services.

• Buyers must ensure the accuracy of all details (quantity, character name, server, etc.) before confirming the purchase. The final amount, including fees and taxes, will be displayed before payment.
• G2G is not liable for wrong orders due to negligence or incorrect information provided by the buyer.

Specifically for Singapore users (Effective 29 January 2024)

1. SGD currency
   SGD currency is only available for users registered with a Singapore mobile number.
2. Automatic conversion
   Any unused G2G Store Credit and Seller Credit in SGD will be automatically converted to the user's local currency based on their registered mobile number.
3. Continuing with SGD
   To continue using SGD, update your mobile phone country to Singapore. Note that SGD will be the only available currency for Singaporean users.
4. Refund & credit changes
   The option to refund to G2G Store Credit and withdraw Seller Credit to G2G Store Credit will no longer be available.