Provideseller protection instant payouts tae qualified sellars, regardless o the ootcome o a chargeback. This programme helps haud sellars safe frae financial risk, providit certain conditions are met.

To check yer eligibility, gang tae yer profile page on G2G.

Qualification Criteria

To be eligible for sellar chargeback protection, sellars maun meet the follaein requirements:

1. Respond promptly tae email notifications aboot chargebacks and submit sufficient proof o delivery.
2. Keep a monthly chargeback percentage that does nae exceed 0.5%.

Eligibility Owerview

Eligible

Sellars will receive an instant payout even if the chargeback is decidit in favour o the buyer, as lang as:

• The chargeback percentage is 0.5% or lower, and
• Adequate proof o delivery is provided on time.

No eligible

If a sellar does nae meet the criteria:

• The disputed amount will be haudit until the payment gateway reaches a decision.
• If the sellar wins, the funds will be released.
• If the buyer wins, the amount will be deducted.
• This applies tae aa types o chargeback reasons.

Chargeback Percentage Calculation

Chargeback percentage = Previous month's disputed amount ÷ Sales frae twa months prior

Month	Sales	Disputed Amount	Chargeback %	Eligibility
Jan	$100,000	$1,000	-	-
Feb	$80,000	$400	-	–
Mar	$120,000	$1,100	0.4%	Eligible
Apr	$70,000	$600	1.375%	No eligible
May	$120,000	$600	0.5%	Eligible

Example:
To check eligibility for May:
April’s disputed amount ($600) divided by March’s sales ($120,000) = 0.5% → Eligible

Best Practices to Prevent Chargebacks

To reduce chargeback risk and maintain protection:

• Write accurate and detailed product descriptions
• Include multiple high-quality photos o the item
• Submit complete proof o delivery promptly
• Respond tae buyer messages and resolve issues professionally
• Keep aa communication and supporting documentation for reference