Selt Oarder Folgjen en Annulearingssysteem

⚠️ Wichtigt Bescheid
Deliivery sall nae tak place efter gien verification that a New Order has been received.

Regairdless o ony proof o payment gien by the buyer, dinna deliiver wihaut a confirmed New Order.

Gif the buyer hauds that payment has been made, kindly advise them tae contact G2G Support for assistance.

Dinna deliiver if the order status is still "Unpaid" or "Verifying Payment".

Sell Order Status (New System UI)

For Seller	Order Status	Description
Dinna Trade/Deliiver	Unpaid	Order placed, waitin on payment.
	Verifying Payment	Payment in process, verification pending.
Can proceed tae Trade/Deliiver	Preparing	Payment confirmed, waitin on seller's initation.
	Delivering	Deliivery in progress.
Other Order Status	Completed	Order successfully fulfilled.
	Cancelled	Order cancelled, nae further action needit.
	Resolution	Order unner review due to dispute.

Order Flow and Cancellation Rules

1. New Order / Paid | Preparing
   When a new order is placed, the status appears as either “New Order” or “Paid | Preparing”, indicating the seller has nae yet viewed the deliivery details.

   • If the buyer requests cancellation at this stage, the order will be cancelled at ance.

2. View Deliivery Details
   When the seller clicks “View Now” or “View Delivery Details,” they will see the general delivery info (excluding Character ID).

   • If the buyer requests cancellation, the seller has 6 hours tae respond.
   • The seller may accept or reject the request.
   • Tae reject, a valid written reason or image proof maun be gien.
   • If the order is nae moved tae “Preparing” within 48 hours, the system will automatically cancel it and issue a refund.

3. Start Deliver / Start Trading
   When the seller clicks “Start Deliver” or “Start Trading,” the order status will change tae “Delivering”.

   • The Character ID will be visible, and the seller maun either fill in the delivered quantity or submit the account info.
   • If the buyer requests cancellation, the seller has 48 hours tae respond.
   • Tae reject, the seller maun submit a valid reason or image proof.
   • In urgent cases, G2G may override the system tae manually cancel an order if need be.

4. Efter Seller Confirms Deliivery
   Ance deliivery is confirmed by the seller, the buyer can nae langer request cancellation.

   • Howe'er, the buyer may still escalate the issue if nae agreement is reached.
   • Sellers are required tae upload a' deliivery proof.

5. Order Completed
   Efter the buyer confirms receipt o a' items, the order status will update tae “Completed”.

   • If a partial refund is issued efter a seller accepts cancellation for a partially delivered order, the status will still be shawn as “Completed.”

6. Gift Card Orders
   Gift card deliivery is instant.

   • If the payment fails, the system will automatically cancel the order.

Issue Escalation & Delivery Proof

1. Communication atween buyer and seller maun tak place via the G2G chat system.
   • If nae resolution is reached within 48 hours, the buyer may escalate the issue usin the “Escalate” button.
   • Only the buyer can escalate through the system.
2. The seller maun upload a' relevant deliivery proof tae the sell order.
3. Ance escalated, the sell order page will reflect updatit status and G2G will begin investigation.

Order Cancellation Requests

1. When a buyer requests order cancellation, the seller will be notified via email and G2G’s internal notification system.
2. The seller is gien a specific timeframe tae respond tae the cancellation request.
   • Please refer tae the Sell Order Status section abuin for timing guidel ines.
3. If the seller fails tae respond in time, the system will cancel the order automatically.
4. If the cancellation is rejected by the seller or withdrawn by the buyer, the buyer maun wait 1 hour afore submitting anither cancellation request.