G2G GamePal & Game Coaching Rules and Guidelines

GamePal
GamePal is a social gaming service that allows players to book skilled or engaging gamers to play together in real time. It focuses on companionship, teamwork, and in-game assistance, whether for fun, ranking up, or learning through play. Sellers earn by monetizing their time, personality, and gameplay presence through paid sessions.

Game Coaching
Game Coaching is a skill-based service where experienced gamers provide structured training to help players improve their performance. Buyers can book services such as 1-on-1 coaching, match sessions, VOD reviews, and team training. Sellers monetize their expertise, strategy, and competitive experience through paid coaching sessions.

Weclame tae G2G’s GamePal & Game Coaching community! By using the service, ye agree tae abide by a' G2G’s policies & guidelines, includin but no limited tae the Terms o Service, Privacy Policy, an ither platform-wide regulations.

For purposes o G2G’s GamePal & Game Coaching services, G2G provides an in-platform video communication feature (the “In-Platform Call”) as a sole technical means tae facilitate interactions amang users in connection wi services offered on the platform, includin GamePal an Game Coaching.

Important: Sessions Maun Only Be Conductit via G2G’s In-Platform Call
Ony services purportedly conductit ootside G2G's In-Platform Call, includin via Zoom’s standalane applications, websites, or accoonts, are ootside the scope o G2G's platform an may be deemit invalid or void in accordance wi this set o Rules an Guidelines.

Tae ensure a safe an respectful environment for a' G2G GamePal & Game Coaching users, we hae alsae established the follaein guidelines:

1. Content Restrictions

1.1 Hate Speech: We dae nae tolerate hate speech or content that incites violence or hatred against ony individual or group based on attributes sic as race, ethnicity, sexual orientation, gender, religion, age, disability, or similar grounds. Ony instances o hate speech will be investigated an appropriate action will be taen.
1.2 Discrimination: Discriminatory behaviour is strickly prohibited. Treat a' individuals an groups fairly an respectfully, regardless o age, disability, ethnicity, gender, marital status, race, religion, or sexual orientation.
1.3 Adult, Nudity, an Sexual Activity: Explicit content intendit for sexual gratification, sexually explicit material involvin minors, an content that exploits minors in ony way are strickly forbidden. Additionally, ony content depictin explicit sexual activity is nae allowed.
1.4 Harassment: Harassment, includin bulliein, offensive comments, an unwelcome advances, is nae tolerated. Maintain respectful an appropriate communication at a' times.
1.5 Politics an Sensitive Issues: Political opinions, policy debates, religious doctrines or disputes, socially controversial or divisive topics, or ony personal or global issues likely tae cause discomfort or spark heated arguments are prohibited frae bein mentionit or discussit durin the session. Oor goal is tae create a safe, respectful, an welcoming environment where evryane can focus on gaming an skill-buildin, free frae potentially divisive topics like politics or sensitive issues.

2. Postin an Communication Guidelines

2.1 Advertisin: Advertisin o brands, products, services, or personal content requires prior permission frae G2G.
2.2 Romantic Relationships: Seekin romantic relationships is nae allowed through description, bios, or chat.
2.3 Spam: Ony form o spam is prohibited.
2.4 Stalkin an Harassment: Stalkin, harassment, an bulliein are strickly prohibited.

3. Proper Use o Services

3.1 Disruption an Security: Dae nae engage in activities that disrupt the service, compromise security, or harm the servers or networks connectit tae G2G.
3.2 Third-Party Applications: Dae nae create or use third-party applications without explicit written consent frae G2G.
3.3 Prohibited Actions/Conducts: Dae nae engage in ony activity that violates G2G’s Terms o Service an/or regulations, includin attemptin tae manipulate or undermine elections, promotin fake news, promotin ony illegal, inappropriate, or harmful activity or encouiragin ony form o discrimination durin the sessions. This includes, but is nae limited tae:

1. Use or display o illegal drugs, weapons, or substances
2. Lewd, abusive, or sexually explicit behaviour
3. Harassment, threats, hate speech, or discrimination
4. Activities that may violate local, national, or international laws

3.4 Platform Liability: G2G acts solely as a neutral intermediary an does nae bear liability for the actions, conduct, or content o users durin live sessions. Howeiver, G2G reserves the richt tae monitor an review recordit sessions periodicaly for audit an policy enforcement purposes. In the event o a dispute, report, or suspectit policy violation, G2G may intervene an tak appropriate action, includin reviewin recordings, suspendin accoonts, or involvin law enforcement whan necessary. A' sessions are recordit for transparency, safety, an quality control. G2G retains the richt tae share thae recordings wi relevant authorities if legally required or if user behaviour constitutes a violation o law or oor platform’s guidelines.
3.5 Enforcement an Dispute Resolution: G2G reserves the richt tae suspend or permanently ban ony user fund tae hae violated G2G’s policies an guidelines, based on review o session recordings or credible reports. Users may submit reports or disputes through oor support portal – support@g2g.com. G2G will assess sic claims at its sole discretion usin available evidence, includin session recordings.

4. Seller an Buyer Responsibilities

4.1 GamePal & Game Coaching

1. Buyer can submit a report under “Seller Joined Late or Left Early” only whaur the seller’s total attendance is less than 85% o the purchased session duration.
2. If the buyer or seller does nae attend the session at a', the session will be considered a "No Show."
3. In the event o a Buyer No Show, the buyer shall nae be entitled tae ony refund, an the seller will receive full credit for the session as if it were successfully completit.
4. If the buyer leaves mid-session or the buyer's connection is doon;- The seller maun attend at least 85% o the session duration or complete the session in order tae receive full credit

4.2 VOD Review

1. Video File Requirement
   • Allowed file type: .MOV an .MP4 only
   • Max. number o files: Nae limit
   • Max. file size per file: 1 GB
   • Video Duration: Nae limit
2. Pricing
   • Sellers can set their pricing per minute an specify a minimum purchase duration.
   • If the total uploudit video duration is shorter than the minimum required length, the buyer will nae be able tae proceed.
   • The system will round up video duration tae the nearest minute for pricing calculations.
     Example: If a buyer uplouds a 2-minute 34-second video, the system will round it up tae 3 minutes, an the charge will be based on 3 minutes o pricing.

4.3 Seller Commission Fee
A' seller tiers are charged a flat commission fee o 9.99% for baith GamePal an Game Coaching services. This commission fee is deductit frae the seller's earnins.

5. Accurate Deliveries an Descriptions

5.1 Accurate Descriptions: Sellers maun provide accurate an truthful descriptions o their services. Deliverables should align wi what is statit in the service description.
5.2 Punctuality: Baith sellers an buyers are expectit tae adhere tae agreed-upon session times. Punctuality ensures a respectful an smooth experience for a' parties involvit.

6. Professionalism an Conduct

6.1 Professionalism: Sellers are requirit tae maintain a high level o professionalism throughoot a' aspects o their sessions. This includes communication, conduct, an content provided.
6.2 Unprofessional Behaviour: Ony form o unprofessional conduct, includin offensive language, disrespectful behaviour, or inappropriate content, will be subject tae review by G2G an may impact the overall ratin o the coach/seller.

7. Impact on Ratings

7.1 Ratin Consideration: G2G taks professionalism an conduct seriously. Ony reportit unprofessionalism will be carefully reviewed, an appropriate actions will be taen, includin the potential impact on a coach/seller's overall ratin.

8. Reschedulin an Refunds

8.1 Buyer’s Side:

1. Buyers hae the option tae reschedule their session ane time. If a reschedulin request is made within 24 hours afore the scheduled session start time, the Buyer maun first obtain the Seller’s approval for the new timin. Howeiver, if the reschedulin request is made at least 24 hours in advance o the session, the Buyer may reschedule the session freely without needin the Seller’s approval.
2. In the event o a Buyer No Show, the buyer shall nae be entitled tae ony refund, an the seller will receive full credit for the session as if it were successfully completit.
3. Whaur the seller does nae respond tae the buyer’s reschedulin request, the system will issue an automated reminder tae the seller either (i) 12 hours afore the scheduled session start time (whaur the session is mair than 24 hours away), or (ii) 6 hours afore the scheduled session start time (whaur the session is within 24 hours). If nae response is received follaein sic a reminder, the session will gang on as originally scheduled by default.

8.2 Seller’s Side:

1. In the circumstances whaur the seller intends tae reschedule the session, it is incumbent upon the seller tae obtain the approval o the buyer for a' reschedulin requests.
2. If the buyer leaves mid-session or buyer's connection is doon; - The seller maun attend at least 85% o the session duration or complete the session.
3. Whaur the buyer does nae respond tae the seller’s reschedulin request, the system will issue an automated reminder tae the seller either (i) 12 hours afore the scheduled session start time (whaur the session is mair than 24 hours away), or (ii) 6 hours afore the scheduled session start time (whaur the session is within 24 hours). If nae response is received follaein sic a reminder, the session will gang on as originally scheduled by default.

9. Consequences for Violations

9.1 Violatin thir rules may result in temporary or permanent accoont bans, deletion o offending offers, an restricted access tae the website. G2G reserves the richt tae tak action at its discretion without ony prior notice. Refer tae Annex A for the illustrativ consequences o violations. For the avoidance o doubt, naething in this clause or Annex A shall be construed as limitin, fetterin, or otherwise restrictin G2G’s richts or discretion tae tak ony action it deems appropriate under thir Rules an Guidelines, G2G’s Terms o Service, or applicable law.

10. Account Deletion

10.1 The administration o the service retains the richt tae delete suspectit accoonts at its discretion without prior notice.
10.2 By participatin in the G2G GamePal & Game Coaching community, ye agree tae adhere tae thir rules includin but no limited tae a' G2G’s policies an contribute positively tae the overall experience. Enjoy connectin wi fellow gamers while maintainin a respectful an inclusive atmosphere.

11. Tippin

11.1 Hou Buyers Can Tip

1. Buyers can tip efter an order is marked Completed an they hae left a positive ratin.
2. Tippin is optional, available ance per order, an can be made within 72 hours o order completion.
3. Buyers can choose between Fixed Amount or Percentage mode, select a preset or enter a custom amount, then click Submit Tip tae proceed tae the payment gateway.
4. Payment maun be completit within 2 hours, itherwise the tip order will be cancellit.
5. A' online payment methods are supportit except offline/OTC. G2G Points cannae be used for tippin.
6. Tips are voluntary an non-refundable. Tip prompts will nae appear for disputit orders.
7. Buyers are responsible for ony applicable VAT.

11.2 Hou Much Buyers Can Tip

1. Fixed Amount presets: USD 1, 3, 5, an 10 (convertit an roundit tae the buyer's local currency).
2. Percentage presets: 5%, 10%, 15%, an 20% o the order amount.
3. Custom tip amounts are supportit in baith modes.
4. Minimum tip: USD 1 (or local currency equivalent). If the selectit percentage is below USD 1, it will automatically be adjustit tae USD 1.
5. Maximum tip: 200% o the order amount.
6. Exception: For orders between USD 1 an USD 5, the 200% cap does nae apply, an a' preset options remain available.

11.3 Platform Fee on Tips

1. G2G charges a 9.99% platform fee on ilka tip, which is deductit frae the seller's tip earnins.
2. The net tip amount is creditit tae the seller's balance instantly efter successful payment.
3. Seller an buyer rankin tiers dae nae affect this platform fee.

12. Recordin Disclaimer

12.1 A' coaching or communication sessions conductit through G2G's In-Platform Calls are automatically recordit for quality assurance, dispute resolution, an legal compliance purposes. By participatin in a session, baith sellers an buyers expressly consent tae bein recordit an monitert in accordance wi applicable privacy laws. If the user does nae wish tae be recordit, please inform the host or leave the session.
12.2 In the event o a dispute arisin frae a session, G2G reserves the richt tae use automated tools or third-party services tae generate a transcript o the recordit session for investigation purposes. This may involve transmittin the video or audio recordin o the session tae a third-party transcription platform that processes sic data for the sole purpose o generatin accurate textual content. G2G will tak reasonable measures tae ensure that ony third-party transcription provider maintains appropriate confidentiality an data security practices. Howeiver, G2G shall nae be held liable for ony incidental data processing or stoorin that occurs durin the transcription process, providit that it is conductit in guid faith an solely for dispute investigation purposes.

13. Intellectual Property

13.1 By providin, recordin, uploudin, or distributin ony content (includin videos, recordings, images, or ither materials) through oor platform, the users affirm that they hae a' necessar richts, licences, an permissions tae use ony trademarks, copyrighted works, or ither protectit content containit within their materials.
13.2 The users are solely responsible an liable for ensurin their content does nae infringe on ony intellectual property richts, includin but no limited tae copyrights, trademarks, publicity richts, or privacy richts o third parties.
13.3 Oor platform acts solely as a facilitator o thir services an does nae assume ony liability or responsibility for intellectual property violations arisin frae content provided by the users.

14. Dispute Resolution

14.1 Initiation o Dispute

1. A user can initiate a dispute by submittin a report through the platform’s Order Item section.
2. The report case shall include the report category (e.g., session inactivity), supportin evidence (e.g., screenshots, call recordings), an refund selection (G2G Store Credit or Payment Gateway refund).

14.2 Initial Review

1. G2G support team shall review the submitted report tae determine if it meets the requirements for investigation.

14.3 Investigation

1. Baith parties involvit in the dispute may be askit tae provide additional information or clarifications.
2. If the call/session was recordit, the platform may review the recordin as pairt o the investigation.
3. The platform may impose temporary restrictions (e.g., haudin payments) until the dispute is resolved.

14.4 Resolutions Proposal

1. Full or Partial Refund (based on the investigation outcome).
2. Dispute Dismissal if the claim is invalid or lacks sufficient evidence.

14.5 Refund Processing

1. Refunds are processit based on the selectit refund method:
   • G2G Store Credit (Processit within 24 hours).
   • Refund tae Payment Gateway (processit within 1–14 working days an may hae additional fees).
2. G2G has the absolute discretion tae determine the final refund method if necessary.

15. Allocation of Responsibility

15.1 Users agree that they are solely responsible for:

1. Their conduct durin sessions;
2. Compliance wi a' applicable laws an regulations, includin privacy, recordin, surveillance, an consent laws; an
3. Ensurin that ony recordin, streamin, or transmission o audio or video is lawful.

15.2 G2G does nae:

1. Monitor or moderate live video communications in real time;
2. Guarantee the accuracy, legality, quality, or suitability o ony content transmitit via the In-Platform Call; or
3. Assume responsibility for disputes arisin frae interactions amang users.

16. Applicability of Third Party’s Terms of Service

16.1 G2G utilises the Zoom Video SDK as a backend technology component tae enable real-time audio an video communications. Therefore, ye acknawledge an agree that the use o the In-Platform Call may be subject tae Zoom's Terms o Service (see: https://www.zoom.com/en/trust/terms/). Ye acknawledge that ye are solely responsible for reviewin an complyin wi a' applicable terms, includin but no limited tae Zoom's Terms o Service.

17. Indemnity

17.1 Ye agree tae indemnify an haud harmless G2G, its affiliates, officers, directors, an employees frae an against ony claims, losses, liabilities, damages, costs, an expenses (includin legal fees) arisin oot o or relatit tae your use o the In-Platform Call, includin violation o this set o Rules an Guidelines an/or ony applicable third party's terms o service.

Annex A

G2G Gamepal & Game Coaching Rules an Violation Classifications

1. Content Restrictions

1.1 Hate Speech

1. Severe: Immediate account suspension; further investigation may result in a permanent ban.

1.2 Discrimination

1. Severe: Immediate account suspension; permanent ban may follow

1.3 Adult, Nudity, an Sexual Activity

1. Severe: Immediate account suspension; permanent ban in cases involvin minors or exploitation.

1.4 Anti-Harassment

1. Moderate: Wairnin or suspension (up tae 7 days).
2. Severe: Immediate suspension an potential permanent ban.

1.5 Politics an Sensitive Issues:

1. Moderate: Wairnin or suspension (up tae 7 days).
2. Severe: Immediate suspension an potential permanent ban.

2. Postin an Communication Guidelines

2.1 Age Restriction

1. Moderate: Account restriction until the user's age is verified.

2.2 Advertisin Without Permission

1. Minor: Wairnin an content may be remuived.

2.3 Romantic Relationships

1. Minor: Wairnin

2.4 Spam

1. Minor: Wairnin an content may be remuived.
2. Moderate: Account suspension (up tae 3 days) for repeated offenses.

2.5 Stalkin an Harassment

1. Moderate: Suspension (up tae 7 days).
2. Severe: Immediate account suspension an investigation for potential ban.

3. Proper Use o Services

3.1 Disruption an Security Violations

1. Severe: Immediate account suspension; potential permanent ban depending on the investigation.

4. Seller an Buyer Responsibilities

4.1 No Show

1. Moderate: Suspension (up tae 3 days) for repeated offenses.

4.2 Seller Leaves Mid-Session, or Connection Issues (Attendance <85%)

1. Moderate: Refund issuet tae the buyer, wairnin tae the seller.
2. Severe: Temporary account suspension for repeated offenses.

4.3 Buyer Leaves Mid-Session, or Connection Issues (Attendance <85%)

1. Moderate: Payment tae the seller, nae refund tae the buyer, wairnin issuet.

5. Accurate Deliveries an Descriptions

5.1 Inaccurate Descriptions

1. Minor: Wairnin an suspension for repeated offenses.

5.2 Punctuality

1. Minor: Wairnin

6. Professionalism an Conduct

6.1 Unprofessional Behaviour (e.g., offensive language)

1. Moderate: Suspension (up tae 7 days); potential impact on overall ratin.

7. Impact on Ratings

7.1 Reportit Unprofessionalism

1. Moderate: Wairnin, ratin impact, an possible suspension.

8. Reschedulin an Refunds

8.1 Buyer or Seller Failing tae Respond tae Reschedulin Requests

1. Minor: Wairnin
2. Moderate: Suspension for repeated offenses.

9. Delivery an Proof

9.1 Failure tae Provide Proof o Delivery

1. Minor: Wairnin an potential refund tae the buyer.

10. Consequences for Violations

10.1 Consequences for Repeat Violations

1. Moderate: Temporary suspendit for up tae 7 days.
2. Severe: Permanent bans.
3. G2G reserves the richt tae tak action without prior notice.

11. Account Deletion

11.1 Suspectit accoonts may be deletit at the discretion o G2G without prior notice.