This guide outlines the expectations for sellers on the G2G platform. Following thir richtlines will help garansie smooth transactions, maintain trust wi buyers, and reduce the risk o account penalties or suspension.

✅ Whit Sellers Should Dae

Delivery and Evidence

• Deliver on time: Complete aw deliveries within the timeframe selected by the buyer. Set delivery durations ye can consistently fulfill.
• Upload transaction evidence: Provide screenshots (afore and efter the transaction) or video proof shawing that the quantity and item match the order. Upload aw evidence to the order details page efter delivery.
• Maintain accurate inventory: Aw the time ensure inventory is up to date and sufficient afore creating listings.

Communication and Conduct

• Use G2G chat only: Communicate wi buyers exclusively through the G2G chat system. In-game communication is no permitted.
• Be polite and professional: Use courteous language and avoid inappropriate content in aw messages.
• Report suspicious activity: Gin buyers try tae initiate off-platform transactions, report them tae G2G immediately.

Account Management and Compliance

• Operate one account only: Maintain a single G2G account and dinna mak purchases frae yer ain listings.
• Comply wi platform rules: Familiarise yersel wi product-specific rules and transaction evidence requirements afore listing or tradin.
• Follow refund policy: Gin a refund is needit due tae seller faut, be prepared tae cover associated processing fees.
• Handle disputes responsibly: Gin a dispute arises due tae seller error, the seller is responsible for related costs or losses.
• Cooperate in disputes: Respond promptlie and fully tae G2G’s requests during dispute resolution.

Product and Listing Standards

• Use secure systems for sensitive data: When suggestin alternatives, upload information using the designated secure system—never share passwords or activation codes via chat.
• Write accurate descriptions: Product descriptions maun be truthful, specific, and reflect the actual condition o the item. Dinna disclose first-haun supplier details.
• Sell only legal goods and services: Ensure aw products and services are legally obtained and comply wi local regulations.
• Avoid legal exposure: Dinna list products that could cause legal issues for yersel or buyers.
• Respect IP rights: Dinna use unauthorized images, names, or logos in yer listings.
• Follow warranty guidelines: Unnerstaun and comply wi G2G's warranty terms. For subscription-based products, the warranty period is set at ane month. Dinna advertise or promise warranty durations beyond this.
• List each product only once: Avoid duplicate listings for the same item.
• List unner the correct category: Gin nae suitable category exists, contact G2G afore listing.
• Transact on-platform only: Complete aw orders within the G2G platform tae benefit frae GamerProtect coverage.
• Stay visible: Keep yer seller account online as muckle as possible tae attract potential orders.

❌ Whit Sellers Maun No Dae

Delivery and Order Handling

• Miss delivery deadlines: Failure tae deliver on time will result in full responsibility for order failure.
• Request order cancellations: Sellers may no ask buyers tae cancel orders. Gin a cancellation is due tae seller faut, compensation may be required.
• Start trades without verification: Dinna begin ony trade till the order is confirmed and marked as tradable.

Communication and Platform Integrity

• Offer offsite deals: Ony attempt tae offer or accept off-platform or personal transactions is strictly prohibited and will result in account suspension.
• Communicate in-game: Aw communication maun stay within G2G chat. In-game messaging is no allowed.
• Post offensive content: Harassment, threats, or inappropriate content are no tolerated under ony circumstances.
• Threaten G2G or users: Ony form o threat toward G2G staff or customers will result in account termination.

Account Misuse

• Create multiple accounts: Dinna operate mair than ane G2G account.
• Buy yer ain listings: This is considered fraudulent behaviour and will result in account suspension.

Product Violations

• Use buyer’s account (except for Manual Top-Up): Logging intae a buyer’s account is strictly prohibited unless it's explicitly allowed for Manual Top-Up services.
• Sell restricted accounts: Game accounts that can only be used in offline mode due tae cheating or bans are no allowed.
• Hide product defects: Dinna conceal kent issues. Product descriptions maun be honest and complete.
• List illegal items: Products or services that violate local laws (e.g. illegal drugs, firearms, adult content) are strictly prohibited.
• Obtain items illegally: Dinna sell items obtained through fraud, hacking, or ither illegal methods.
• Violate IP rights: Using unauthorized brand assets or infringing on copyright or trademark rights is no allowed.
• List Software & App subscriptions longer than one month: Only one-month subscription durations are permitted for Software & App listings. Listings wi langer validity periods will be removed.
• Advertise extended warranties: Dinna state or imply warranty or guarantee periods in listing descriptions that exceed G2G's official standard. For subscription-based products, the maximum is ane month.

Platform Abuse

• Repeat violations: Repeated rule-breaking will result in permanent suspension.

  Tae avoid potential complaints and disputes, we will simultaneously freeze the available balance in the account for 6 months. During the withholding period, the platform may, gin need be, deduct funds frae the seller's available credit limit tae cover ony losses, compensations, refunds, fines, or ither liabilities arising frae the seller's transactions or actions.

• Engage in malicious competition: Ony attempt tae sabotage or mislead competitors is prohibited.
• Manipulate listings: Using misleading tags or irrelevant keywords tae game the search system is no allowed.
• Use external links: Store names and listing images maun no contain web addresses or links outside the platform.
• List unner the wrong category: Misplaced listings may be removed and could result in account penalties.
• Start sellin without prep: Dinna sell products unless ye are fully informed o product rules and evidence requirements.
• Fail tae cooperate in disputes: Passive or incomplete responses tae G2G in dispute processes may affect yer seller privileges.