Hou dae I brawly tak identity verification through on G2G?

To mak siccar the best image quality during the identity verification process, we recommend uisin a mobile device wi the follaein browzers (as mobile cameras by an' large perform better nor webcams):

Recommendit Mobile Devices

• Android: Firefox or Google Chrome
• iOS: Safari

Ye may alsae uise a computer wi a webcam.

Preparatioun Afore Startin

1. Enable camera permissions
   Mak siccar camera access on yer device is enabled, the lens isna blockit, an' the camera is werkin properly.
2. Prepare yer identification documents
   Ainly physical documents are accepted. Please mak ready a valid government-issuit ID, sic as:
   • Driver’s licence
   • Passport
   • ID caird
3. Adjust yer environment
   Mak siccar the lichtin is even. Avoid environments that are ower dark or ower bricht.

Step-by-Step Guide

1. Choose yer device an' start the process

• If yer phone camera canna complete the capture, switch tae a computer.
• If yer computer camera canna complete the capture, switch tae a mobile device or continue on mobile:
  • Scan the QR code displayed on the screen uisin yer smartphone or tablet.
  • How tae scan the QR code:
    • iOS: Uise the in-buill Camera app or ony QR code-enabled app.
    • Android: Uise ony app that supports QR code scannin.

2. Select country/region an' document type

Mak siccar the selected country/region an' document type match the ID ye are uploadin.

3. Capture the front o yer document

Place the document within the camera frame an' mak siccar:
- The image is clear
- There is nae glare or reflection
- A' text is legible

Click the capture button tae tak the photo.

4. Confirm or retak

If there is an issue wi the captured image:
- Click “Try again”, or
- Select “Continue Wi mobile”

5. Capture the back o yer document (if applicable)

Follae the same steps tae capture the back side o yer ID.

6. Verify an' submit document information

The system will automatically extract information frae yer document. Please review carefully:
- If a' details are correct, click “Submit Information” tae complete verification
- If there are ony discrepancies, correct them manually afore submittein

7. Selfie verification

Afore startin, review the on-screen instructions an' mak siccar yer setup meets the follaein requirements:
- Keep yer face within the frame
- Look directly at the camera wi a straight (horizontal) angle
- Avoid side profiles or ower tilted shots
- Dinna wear sunglasses, hats, or onything that covers yer face
- If ye wear glasses, mak siccar there are nae reflections on the lenses
- Uise a plain backgrund or a bricht wa'
- Mak siccar proper lichtin (avoid dark or ower-exposed environments)

Click “Start Now”. The system will begin a 5-second countdown afore capturing.

8. Follae on-screen instructions

Durin the capture, look at the camera an' follae ony simple prompts (e.g., smilin).

9. Wait for capture

The system will capture the photo efter the countdown. Dinna leave the process until it is completed. If verification fails, ye will need tae try again.

10. Completion notification

Aince a' images are successfully submitted an' verified, ye will receive a confirmation email indicatin the process is complete.

Need Help?

If ye encounter ony issues durin the process, please contact oor technical support team.
Tae help us resolve yer issue quickly, please provide:

• Yer mobile device model
• The browser ye are uisin
• Screenshots or a screen recordin o the issue

We are here tae assist ye.