All sellers who offer top-up services on G2G must follow the rules below. These policies are made to protect buyer safety, keep fair business practices, and maintain service quality across the platform.

Sab Top-Up Listing ke Liye Aam Niyam

1. Listing ki Sahi Jankari
   Sellers ko bilkul wahi dena hai jo unke listing mein likha hai.

2. Delivery ki Raftar
   Sellers ko delivery listing mein diye gaye time-frame ke andar poora karna hoga.

3. Delivery ka Tarika
   Sellers ko listing description mein jaisa delivery method diya gaya hai, waisa hi follow karna hoga.

4. Niji Login Jaankari Mana Hai
   Buyer ke login credentials maangna ya use karna sakht mana hai.

5. API Ka Istemaal
   Jo sellers G2G OpenAPI use karte hain, unko official documentation dekhna chahiye:
   https://docs.g2g.com/

6. Sahi Service Category
   Sabhi listings ko sahi service category mein daalna zaroori hai.

7. Jhoothi Listings
   Galat ya bhatkaane wali listings banana mana hai.

8. Transaction Record
   Dispute ki surat mein sellers ko transaction ki tafseelat sambhaal kar rakhni hogi. Aisa na karne par dispute haarne ka imkaan hai.

9. Baat-cheet ka Nizaam
   Sabhi communication sirf G2G chat system ke through honi chahiye.

10. Dispute Mein Cooperation
    Dispute hone par sellers ko 36 ghante ke andar saari maangi gayi maloomat deni hogi. Agar compliance na ki gayi to faisla seller ke khilaaf ho sakta hai.

11. Platform Se Bahar Offers Mana Hai
    Sellers G2G ka use karke platform ke bahar ya niji deals ko promote ya complete nahi kar sakte.

12. Listing Mein Contact Information
    Sellers ko item description mein apni niji contact information shamil nahi karni chahiye.

13. Chat Mein Contact Share Karna Mana Hai
    G2G chat ke zariye buyers ke saath niji contact details share nahi ki ja sakti.

14. Rule 1 ya 2 Todne ki Saza

    • Pehli baar: Temporary suspension
    • Doosri baar: Permanent suspension aur store credit freeze

    Mumkin complaints aur disputes se bachne ke liye, account mein maujood balance ko 6 mahine ke liye ek saath freeze kiya jayega. Rakhne ki muddat ke dauran, platform zarurat par seller ke available credit limit se raqam kaat sakta hai taake seller ke transactions ya actions se paida hone wale nuksan, compensation, refund, jurmana, ya dusri zimmedariyan poori ki ja saken.

15. Rule 4 Todne ki Saza
    Turant account suspension aur store credit freeze.
    G2G ko kisi bhi appeal ya refund ko mana karne ka poora haq hai.

16. Fraud Wale Accounts
    Apni hi listings kharidne ke liye multiple accounts banana sakht mana hai.
    Jo bhi is rule ko todega uska account bina notice ke suspend ho jayega aur sab balances zabt ho jayenge.

17. Fraudulent Buyer ko Block Karna
    Agar buyer fraud karte hue sabit ho jaye, to seller ko buyer ka account ban karna hoga aur G2G ko saboot dena hoga.
    Aisa na karne par chargeback protection khatam ho jayegi.

18. Buyers ke Saath Rawayya
    Sabhi communication mein sellers ko adab aur professionalism dikhana zaroori hai.
    Har qisam ki bad-sulooki ya dhamki sakht mana hai.
    Buyers ko mashwara diya jata hai ke aise rawayye ki report G2G Support ko karein.

19. Top-Up ka Source
    Sabhi top-ups seedhe official distributors se aane chahiye.
    Kisi bhi third-party ya baghair ijazat platform ke zariye ki gayi top-up mana hai.
    G2G affected orders cancel karne aur seller ke account ko suspend karne ka haq rakhta hai.

Manual Top-Up Policy

1. Ahliyat
   Manual top-up sirf un sellers ke liye available hai jo User Level 30 ya us se upar hon.

2. Payment Pabandi
   Manual top-up ke liye credit card payment qabool nahi hai. Iska istemaal karne ki koshish par turant suspension hogi.

3. Delivery ka Saboot
   Sellers ko screenshots ya videos dene honge jin mein yeh dikhaya gaya ho:

   • Buyer ka character ID
   • Delivery se pehle aur baad ki quantity
   • Payment receipt

4. Transaction Saboot ki Zaroorat
   Sabhi orders ke saath G2G ki maang ke mutabiq verifiable delivery evidence hona zaroori hai.
   Orders sirf tab process honge aur paise tab release honge jab jama kiye gaye saboot ko manzoori mil jaye.
   Agar manzoor na ho, to mutasir orders approved hone tak incomplete rahenge.

5. Account Logout ki Tasdeeq
   Sellers ko G2G chat ke zariye buyers ko batana hoga aur buyer ke account se logout karne ka saboot dena hoga, taake disputes se bacha ja sake.

6. Reserve Funds
   Har successful order ke liye 10% funds automatically reserve kiye jayenge.
   Jab delivery proof verify ho jayega, to reserve funds 15 din baad release kar diye jayenge.

7. Communication Policy
   Sabhi communication G2G web chat ke zariye honi chahiye. Sellers ko niji contacts share nahi karne chahiye aur platform ke bahar baat-cheet nahi karni chahiye.