G2G Account Sign Up Guide and Troubleshooting Tips

How to Sign Up for a G2G Account

1. Go to the G2G homepage
2. Click the “Sign Up” button from the top menu
3. You can register using any of the following methods:

• Connect via Facebook, Google, Twitter, or PayPal
• Or sign up with your mobile phone number

Troubleshooting Sign-Up Issues

• Mobile Number Requirement
  Only mobile phone numbers are accepted for registration.
  Landlines and VOIP numbers (e.g., virtual numbers) will not receive OTP codes.

• No OTP Received / "Limit Exceeded" Error
  If you’re using a valid mobile number and still don’t receive the SMS OTP, or see a "Limit exceeded" message:

  • Contact G2G Support
  • Provide your full phone number including international dialing code so we can investigate

• “Try Again Later” Message
  If you’ve attempted OTP requests too frequently, you’ll receive a “try again later” notice.

  • Wait 24 hours before trying again
  • Or contact support with your complete phone number (with international code)

• Phone Number Already Registered
  If your number is already linked to an account:

  • Use the login function and click “Forgot Password”
  • The reset email will be sent to the email linked to your account
  • If you’ve lost access to the registered email, contact support and provide phone bills from the last 3 months to verify your identity

• Phone Number Blacklisted
  If you receive a “Phone number blacklisted” message:

  • This number cannot be used to register or update your account
  • You will need to use a different mobile number
  • Please note: this restriction is not imposed by G2G, and G2G support cannot override or assist with blacklisted numbers

Phone Number Blacklisting Notice

• Users may see a blacklisting notice during registration or phone number update
• If blacklisted, only solution is to register with a new mobile number
• G2G cannot remove a number from the blacklist due to system restrictions