Zelöfik säl-od Treläs e Kunränäsmöd

⚠️ Vükonat notik
Seäd muton pölö se bes vüvönöd, da a Födem Nulik binon gelebönäd.

Mabaniks ko läükäds püblicöl, no givol se konfirmed Födem Nulik.

If the buyer insists that payment has been made, kindly advise them to contact G2G Support for assistance.

No givol se if the order status still is "Unpaid" or "Verifying Payment".

Solöd Ridos Státus (Nüik Sistem UI)

Fö Soldän	Ridos Státus	Deskription
No trafön/givön	Unpaid	Ridos posäd, pävöd pömik.
	Verifying Payment	Pömik pö ma, verific kösöföl.
Ma pölen trafön/givön	Preparing	Pömik konfirmed, soldäns initäb pened.
	Delivering	Giväd pefa
Ölik Ridos Státus	Completed	Ridos ben pälukön sucik.
	Cancelled	Ridos palögol, no pladon vinäds plödik.
	Resolution	Ridos sub vied penömik pro disput.

Ridos Flow e Canceläd Rules

1. Födem Nulik / Paid | Preparing
   Klus nüik ridos peposäd, státus pevisäd as “Födem Nulik” or “Paid | Preparing”, signifikön da soldän no yet süköni givädäd detais.

   • If the buyer requests cancellation at this stage, the order will be cancelled immediately.

2. Lukön Giväd Detais
   When the seller clicks “View Now” or “View Delivery Details,” they will see the general delivery info (excluding Character ID).

   • If the buyer requests cancellation, the seller has 6 hours to respond.
   • The seller may accept or reject the request.
   • To reject, a valid written reason or image proof must be provided.
   • If the order is not moved to “Preparing” within 48 hours, the system will automatically cancel it and issue a refund.

3. Begön Giväd / Begön Trafön
   When the seller clicks “Start Deliver” or “Start Trading,” the order status will change to “Delivering”.

   • The Character ID will be visible, and the seller must either fill in the delivered quantity or submit the account info.
   • If the buyer requests cancellation, the seller has 48 hours to respond.
   • To reject, the seller must submit a valid reason or image proof.
   • In urgent cases, G2G may override the system to manually cancel an order if needed.

4. Posäd Soldän Konfirmons Giväd
   Once delivery is confirmed by the seller, the buyer can no longer request cancellation.

   • However, the buyer may still escalate the issue if no agreement is reached.
   • Sellers are required to upload all delivery proof.

5. Ridos Pafinäd
   After the buyer confirms receipt of all items, the order status will update to “Completed”.

   • If a partial refund is issued after a seller accepts cancellation for a partially delivered order, the status will still be shown as “Completed.”

6. Gift Card Ridos
   Gift card delivery is instant.

   • If the payment fails, the system will automatically cancel the order.

Vied Plödön e Giväd Proof

1. Communication between buyer and seller must take place via the G2G chat system.
   • If no resolution is reached within 48 hours, the buyer may escalate the issue using the “Escalate” button.
   • Only the buyer can escalate through the system.
2. The seller must upload all relevant delivery proof to the sell order.
3. Once escalated, the sell order page will reflect updated status and G2G will begin investigation.

Ridos Canceläd Begs

1. When a buyer requests order cancellation, the seller will be notified via email and G2G’s internal notification system.
2. The seller is given a specific timeframe to respond to the cancellation request.
   • Please refer to the Sell Order Status section above for timing guidelines.
3. If the seller fails to respond in time, the system will cancel the order automatically.
4. If the cancellation is rejected by the seller or withdrawn by the buyer, the buyer must wait 1 hour before submitting another cancellation request.