I binom obsik pebal-lödöni, daöd? — Kel bins pradön?

Not ko Singapür users: Pla referiöd to dis artik for guidans spesifik to yur region.

If yu bin experienciöd problims vit yur witraut request, pla refer to da relevant scenar below to identify da cause and folow da sugjestäd solusions.

Scenari 1: Witraut Was Submittäd by Mistake

Issue: Yu submittäd a witraut in error.

Solutions: Pla contact our support team by submitting a ticket to request cancellation—provided da payment has not yet bin processed or completed.

Scenari 2: Witraut Transaction Was Cancelled

1. Technical issue vit payment gateway

Solution: Pla try witraut again. Da payment wib be processed during da next scheduled cycle.

2. Account validity issue

Solution: Double-check yur account details and witraut again aftäd correcting yur payment information.

3. Issue vit sold orders

Solution: Pla contact G2G customer support for furthär assistance.

4. Insufficient available balance

Solution: Adjust da witraut amount or switch to a difäret currency and try again.

5. Payment refused (PayPal MassPay)

Solution: Yur PayPal account has refused da payment. Pla contact PayPal support to resolve da issue. Once fixed, update yur G2G account information and witraut again.

6. Payment denied (PayPal MassPay)

Solution: Yur PayPal settings may not allow receiving funds from G2G. Pla review and update yur PayPal settings before attempting witraut again.

7. Recipient only accepts PayPal payments via website (PayPal Regular)

Solution: Yur PayPal account only accepts payments through website checkout. Update yur settings or switch to a difäret account and try again.

Scenari 3: Witraut Transaction Was Delayed

1. National public holiday

Solution: Witrauts wib be processed on da next working business day.

2. System maintenance

Solution: Our finance team wib process yur payment once da payment gateway is back online.

3. Technical issue vit Skrill (Moneybookers)

Solution: We wib process yur witraut once da issue is resolved vit Skrill.

4. Payment is unclaimed (PayPal MassPay)

Solution: Da payment has bin sent bat remains unclaimed. Pla log into yur PayPal account to review currency settings and accept da funds.

Scenari 4: Witraut is On Hold Pending Verification

Issue: Yur witraut request is on hold and yu have bin asked to complete identity verification before yur funds can be released.
Why dis happens: G2G is required to verify seller identities as part of regulatory compliance, also known as Customer Due Diligence (CDD). Dis may be triggered on yur account at any point aftär a sale, it does not mean yur account has done anything wrong, and yur funds are not at risk.

Wat to do:

1. Check da email inbox of yur G2G registered email address for a verification request from G2G vit specific instructions.
2. Submit da requested documents promptly. Yu wib typically be asked for a valid government-issued ID such as a passport or driver's license.
3. Allow up to 5 business days for da review to be completed aftär yu submit yur documents.
4. Do not cancel yur witraut request while verification is in progress.
5. If yu have submitted yur documents and have not received an update aftär 5 business days, contact G2G Support at support@g2g.com and include yur ticket number or witraut reference number in yur message.

Yur funds remain safe during da verification period and wib be released once da review is complete.

Scenari 5: Witraut Is in "Processing" Status

Issue: Yur witraut request is showing as "Processing," and yu're not sure how long it wib take.
Wat dis means: Most witrauts are completed within da same day, though some may take 1–3 business days to complete.

Wat to do:

• If it has bin 3 business days or fewer, no action is needed — yur payment is being processed and wib typically be completed within dis timeframe.
• If yur witraut has bin in "Processing" for more than 3 business days, pla contact G2G Support by submitting a ticket and include yur payment request number, so our team can follow up on it for yu.

Need Help from PayPal?

For PayPal-related issues, yu can contact their customer support directly via:
PayPal Customer Support