Note: This is a general guide. Ilk game is unique and may require additonal proof.

1. Please upload delivery proof immediately through your Sold Order page upon order delivery.

   • Delivery proof sent via email will nae langer be accepted.
   • If the delivery proof is nae uploaded within the required timeframe or cannae be fund in the Sold Order, it will be considered no submitted. This may affect dispute decisions.
   • Baith image and video files are supported.

   Upload guidelines:

   • Supported formats: jpg, jpeg, gif, png, mp4, 3gp, mov, wmv, avi, flv
   • Size limit: 100MB per file
   • Max files: 150 per order

2. For account services, include a screenshot o the login email and password ye submitted tae the buyer via G2G.

   • If the account is unverified, show the full page displayin that the email is nae verified, alang wi the username, date, time, and timezone.

3. For products that support notifications, include screenshots o alerts relateit tae account login, sic as IP or device changes and timezone.

4. For time-limited products, include screenshots that display the remainin duration, current date, and account identity matchin the order details.

5. Screenshots validatin successful delivery or account access completion must also be includit.

6. If yer screenshot or video content is nae in English, please provide a short explanation or translation o whit it shows.

7. If the game account is linked tae ony phone number or social media account, the seller is requirit tae fully remove and unbind a' personal information afore delivery. The account must be transferred in a completely unlinked state, and the email address associated wi the account must be changeable tae the buyer’s ain details.

8. G2G may cancel the order if the seller submits fake or incorrect delivery proof.

9. For furder details, refer tae the Account Service Rules and Descriptions.

Additonal Guidelines for Specific Issue Cases

Note: All screenshots and video proof must be in full-screen mode.

For A' Issue Types

Proof must clearly display:

• Official email or notification frae the game maker shawin that the buyer accessed or changed account information
• Sender and recipient email addresses, alang wi date and time
• A' original registration details (e.g., registered email, registration date, security Q&A, IP address, country, date o birth)
• Timezone

If Nae Original or Recovery Info / Account Got Recovered

Refer tae the proof requirements listit under "For A' Issue Types".

If Account Is Banned / Locked / ither Issues

Proof must include:

• Username or email address o the account
• Account login history and gameplay records
• Official message provin the issue was caused by the buyer
  • Message must indicate gameplay date/time, login IP, and reason
• Sender and recipient email addresses, wi timestamp

For 0 Hours Played Products

Proof must show:

• Username or email address
• Confirmation the game had 0 hours played at time o sale
• Account login history wi date and time
• Gameplay hours and date/time
• Seller's PC date and time

If Account Doesnae Match Description

Video proof must include:

• Username or email address
• Login history and gameplay records
• Game details sic as server, region, items, skins, rank, etc., as per the description
• Seller’s PC date and time

If Account Was Loggit In by ither Fowk

Video proof must include:

• Username, email, or ID
• Seller loggin oot frae their device
• Account deleted frae the seller's device
• Remaindin accounts displayed on the login screen efter logout and deletion
• Device’s date and time