Gin ye’re switchin devices or transferrin ownership o a Clash Royale account, unlinkin the current account frae the auld platform is needit. This guide explains hou tae request an unlink and whit tae mak ready for a successfu transfer.

Hou tae Request tae Unlink an Account

1. Launch Clash Royale and tap the Settings icon in the tap-left corner o the main screen.
2. Tap Help and Support.
3. In the bottom-right corner, tap the Email icon, then select Oorther Questions.
4. Yer default email app (e.g., iCloud Mail, Gmail) will open wi a pre-composed email tae Supercell Support.
5. Dae nae change the recipient or subject. In the first line o the email body, write yer reason for unlinkin the account.

Requirit Information tae Unlink an Account

The seller should gie the followin details, which maun be includit in yer email tae support:

1. Game account name
2. Clan affiliation (gif applicable, include clan name)
3. Experience level (nummer shown in the blue star icon)
4. Date and time o last login
5. Account creation date (month and year)
6. Toun or kintra whaur the account was creautit
7. Device model used tae play the game
8. Purchase history
   • Gin gems war purchased: Provide screenshots o the first and latest 5 receipts
   • Gin nae purchases war made: Simply state "Nae purchase"

Hou tae Reduice the Risk o Account Recovery by the Original Owner

Tae secure the account efter receivin it:

1. Immediately change the passwird linked tae the platform account (Google/Apple ID).
2. Mak a gem purchase usin yer ain payment method tae update the account’s ownership history.
3. Request full account information frae the seller and complete the unlink request on yer device.

Platform-Specific Scenarios

Diferent unlinkin steps apply dependin on the platform o the seller and buyer:

Seller: iOS | Buyer: Android

• Ablie linked:
  Seller requests unlink, then links tae buyer’s Google Play.
• No yet linked:
  Seller links tae buyer’s Android device. Buyer then requests tae cancel previous Game Center link.

Seller: iOS | Buyer: iOS

• Ablie linked:
  Seller requests unlink, then links tae buyer’s Game Center.
• No yet linked:
  Seller unlinks frae current Game Center, then links the buyer’s Apple ID.

Seller: Android | Buyer: iOS

• Ablie linked:
  Seller requests unlink, then links tae buyer’s Game Center.
• No yet linked:
  Seller links tae buyer’s iOS device. Buyer then requests tae cancel previous Google Play link.

Seller: Android | Buyer: Android

• Ablie linked:
  Seller requests unlink, then links tae buyer’s Google Play.
• No yet linked:
  Seller unlinks frae Google Play, then links the buyer’s Google account.