Mujhe apni payment request mein dikkat aa rahi hai — main kya kar sakta hoon?

Singapore ke user ke liye note: Kripya apne region ke khaas guidance ke liye yeh article dekhi.

Agar aapke withdrawal request mein koi dikkat aa rahi hai, to kripya neeche diye gaye munāsib scenario ko dekhiye, kaaran pahchaaniye aur sujhaaye gaye hal ko follow kijiye.

Scenario 1: Withdrawal Galti se Submit Ho Gayaa

Masla: Aapne galti se withdrawal submit kar diya.

Hal: Kripya hamari support team se ticket submit karke cancellation ke liye request kijiye—basaart-e-shart ke payment abhi tak process ya complete na hua ho.

Scenario 2: Withdrawal Transaction Cancel Ho Gayaa

1. Payment gateway mein technical masla

Hal: Kripya dobara withdrawal try kijiye. Payment agle scheduled cycle mein process ki jaayegi.

2. Account validity ka masla

Hal: Apne account details dobara check kijiye aur payment information sahi karne ke baad phir se withdrawal kijiye.

3. Sold orders se related masla

Hal: Kripya mazeed madad ke liye G2G customer support se raabta kijiye.

4. Available balance kam hai

Hal: Withdrawal amount ko adjust kijiye ya kisi aur currency mein switch karke dobara try kijiye.

5. Payment refuse ho gayi (PayPal MassPay)

Hal: Aapke PayPal account ne payment refuse kar di hai. Masla hal karne ke liye kripya PayPal support se raabta kijiye. Masla theek ho jaane ke baad, apni G2G account information update kijiye aur phir se withdrawal kijiye.

6. Payment deny ho gayi (PayPal MassPay)

Hal: Mumkin hai ke aapki PayPal settings G2G se funds receive karne ki ijazat na deti hon. Kripya withdrawal dobara try karne se pehle apni PayPal settings review aur update kijiye.

7. Recipient sirf website ke through PayPal payments accept karta hai (PayPal Regular)

Hal: Aapka PayPal account sirf website checkout ke through payments accept karta hai. Kripya apni settings update kijiye ya kisi aur account par switch karke dobara try kijiye.

Scenario 3: Withdrawal Transaction Mein Dair Ho Gayee

1. Qaumi public holiday

Hal: Withdrawals agle working business day par process kiye jaayenge.

2. System maintenance

Hal: Jab payment gateway dobara online ho jaayega, hamari finance team aapki payment process karegi.

3. Skrill (Moneybookers) mein technical masla

Hal: Jab Skrill ke saath masla hal ho jaayega, hum aapka withdrawal process kar denge.

4. Payment unclaimed hai (PayPal MassPay)

Hal: Payment bhej di gayi hai lekin abhi tak claim nahin hui. Kripya apne PayPal account mein login karke currency settings check kijiye aur funds accept kijiye.

Scenario 4: Verification Ke Intizaar Mein Withdrawal Hold Par Hai

Masla: Aapka withdrawal request hold par hai aur funds release hone se pehle aapse identity verification poori karne ko kaha gaya hai.
Yeh kyun hota hai: Regulatory compliance ke hissa ke taur par, jise Customer Due Diligence (CDD) bhi kaha jaata hai, G2G ke liye seller identities verify karna zaroori hai. Yeh aapke account par sale ke baad kisi bhi waqt trigger ho sakta hai; is ka matlab yeh nahin ke aapke account ne kuchh galat kiya hai, aur aapke funds khatre mein nahin hain.

Kya karna hai:

1. Apne G2G registered email address ke inbox ko check kijiye aur G2G ki taraf se verification request ke saath diye gaye khaas hidayaat dekhiye.
2. Maange gaye documents jaldi submit kijiye. Aam taur par aapse passport ya driving license jaise valid government-issued ID maangi jaayegi.
3. Apne documents submit karne ke baad review complete hone ke liye 5 business days tak ka time dijiye.
4. Verification process chal raha ho to apna withdrawal request cancel na kijiye.
5. Agar aapne apne documents submit kar diye hain aur 5 business days baad bhi koi update nahin mila, to support@g2g.com par G2G Support se raabta kijiye aur apne message mein ticket number ya withdrawal reference number shaamil kijiye.

Verification period ke dauran aapke funds mahfooz rehte hain aur review complete hote hi release kar diye jaayenge.

Scenario 5: Withdrawal "Processing" Status Mein Hai

Masla: Aapka withdrawal request "Processing" dikh raha hai, aur aapko yaad nahin ke is mein kitna waqt lagega.
Is ka matlab: Aksar withdrawals same day complete ho jaate hain, lekin kuchh ko poora hone mein 1–3 business days lag sakte hain.

Kya karna hai:

• Agar 3 business days ya us se kam waqt hua hai, to koi action ki zaroorat nahin — aapki payment process ho rahi hai aur aam taur par is muddat ke andar complete ho jaayegi.
• Agar aapka withdrawal 3 business days se zyada "Processing" status mein hai, to kripya ticket submit karke G2G Support se raabta kijiye aur apna payment request number shaamil kijiye, taaki hamari team aapke liye is ka follow-up kar sake.

PayPal Se Madad Chahiye?

PayPal se related maslon ke liye, aap unki customer support se seedha is ke zariye raabta kar sakte hain:
PayPal Customer Support