Main trade case kaise report karun ya issue ko escalate kaise karun?

Issue ke baare me report kare ke ya usko aage badhae ke process product type pe depend karta hai. Kripya apne order category ke mutabik sahi steps follow karein.

Accounts, Game Coins, Top-Ups, Items, Skins, Gift Cards, Video Games, aur Software ke liye

1. Apne Order Page pe jaake “Report” button par click karein
2. Apni report ke liye sahi reason select karein
3. seller ke response ya solution ke liye 48 ghante ka intezaar karein

   Hum aapko salah dete hain ki issue ko seedha hal karne ke liye seller se chat ke through baat-cheet karein

4. Agar seller 48 ghante ke baad response nahi deta, to aap investigation ke liye “Escalate to G2G” par click kar sakte hain
5. Agar:
   • Aap seller ke response ke 48 ghante ke andar appeal nahi karte, ya
   • Seller ke response na dene ke baad aap 48 ghante ke andar escalate nahi karte
     → Case automatically close ho jaayega

Boosting aur Coaching ke liye

1. Agar aapke order ka status Processing hai, to “Not Receive” par click karein

   Isse seller ko action lene aur delivery ka proof submit karne ke liye alert kiya jaayega

2. Seller ke response ya issue resolve karne ke liye 48 ghante wait karein

   Phir se, hum direct communication ke liye chat function use karne ki salah dete hain

3. Agar 48 ghante ke baad bhi response nahi aata, to issue raise karne ke liye “Escalate to G2G” par click karein
4. Agar response na hone ki wajah se aap 48 ghante ke andar escalate nahi karte, to case automatically close ho jaayega
5. Agar aapke order ka status Completed hai, to aap iske badle “Report” feature ka use kar sakte hain

Escalated Cases ke liye Important Notes

1. Agar aap baaki items ki delivery continue karna chahte hain, to “Resolve Escalate” par click karein aur seller se baat-cheet karein.

   Jab order escalated rehta hai, seller delivery nahi kar sakta

2. Agar aap baaki order hissa cancel aur refund karna pasand karte hain:
   • Sabse pehle, “Resolve Escalate” par click karein
   • Uske baad, confirm karein ki aapko ab tak deliver kiye gaye items mil gaye hain
   • Ant me, “Cancel Order” par click karein
3. Completed mark kiye gaye orders ke liye, agar aap complaint file karna chahte hain, to kripya ticket submit karein ya support@g2g.com par email bhejein, kyunki completed orders ke liye Report button upalabdh nahi hai.